Gain valuable Insights out of all your customer interactions with Speech Analytics.

Take Actions, Enjoy the Results.

Revolutionizing Customer Experience

Discover Xdroid IQ: Smarter Customer Insights with advanced AI

Xdroid IQ is our proprietary large language model that enhances the capabilities of our Interaction Analytics solutions with NLP and advanced AI features. It enables a deeper understanding of customer interactions. This powerful platform provides AI-driven insights such as NPS prediction, sentiment analysis, and agent action summaries, among others, helping you turn conversations into actionable data.

Results based on real Customer Use Cases

Decrease of agent costs

0 %

Increase of identified at-risk customers

0 %

Reduction of silence periods

0 %

Average handling time reduction per call

0 seconds

Increase of sales conversion rates

0 %

Inbound Call Inefficiency Reduction

0 %

“For Principal Insurance, Xdroid is a game-changing solution, one that is bringing many benefits to our sales, service and compliance activities. Real-time speech analytics empower staff to act in the most appropriate way at the most appropriate time, resulting on more productive and positive customer engagements.”
Principal Insurance Manchester

“We’re able to get to know our customers better. Xdroid Speech Analytics helps us understand if we’re asking the right preparatory questions. By better understanding our customers, we can understand their needs and tailor cover to suit.”
Protectline

"By providing real-time rather than historic analytics, coupled with AI-driven agent assistance, this tool enables our agents not just to be more responsive, but to respond better. By facilitating more efficient and effective communication, it will significantly reduce average hold times and further enhance the services we provide to the private and public sector organisations.“
Capita

“We are now fully conscious of the strength of VoiceAnalytics and are the knowledge leader in the adaptation of speech analytics software at Aegon globally. We continue to work together with Xdroid on new capabilities, and we are looking forward to the real-time coaching that Xdroid is currently developing.”
AEGON Hungary

“One thing that really drew me to Xdroid was its ability to support agent wellbeing. There aren’t many systems out there which can identify when an agent has had so many horrible calls and then alert their manager and say ‘Hey, you need check on your staff about this’.”

VoiceAnalytics

Post-call Speech Analytics

Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and sentiment recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.

AgentAssist

Real-time Speech Analytics

Advise agents in real-time on speech styles, sentiments, and compliance. Reduce AHT through automated links to the needed content, script advice, and automated wrap-up. Provide alerts to agents and supervisors.

TextAnalytics

Post-interaction Text Analytics

Deepen your customer relationships and ensure results across all contact channels with Xdroid’s Interaction Analytics solution. Analyze voice and text based interactions like email, chat and social media, all under one single platform.

Minimum Efforts, Maximum Outcomes with Xdroid BI

Xdroid BI is a key component of Xdroid’s Zero-Touch Customer Strategy, designed to maximise the potential of its interaction analytics solutions with minimal required effort from the client’s side.

Revenue Intelligence

Make Interaction Analytics a part of your Revenue Strategy and maximise your financial performance with models like:

Sales Stages Models
Early Churn Detection Model
Competitor Analysis
Product Analysis

Customer Intelligence

Optimise your customer interactions by analysing and studying your customer behaviour. Discover what truly matters to your customer with targeted models like: