Understand your Agents.
Improve their Experience.
Ensure Retention.
Gain insights on agent performance and sentiment to discover areas of improvement and satisfaction levels. Develop personalised strategies and motivation incentives to improve engagement and well-being.
Insights
- Agent sentiment
- Areas of improvement
- Knowledge levels
- Performance comparisons
- Agent support needs
Actions
- Targeted training & coaching
- Empower & motivate
- Real-time support
Results
- Higher job satisfaction
- Increased agent retention
- Higher agent productivity
Ensure the well-being of agents with Xdroid’s real-time solution
Help your agents conquer the challenges at work:
- Remote Work
- Difficulty resolving customer issues
- Angry customers
- Constant addition of new learning materials
- Increased number of calls
- Insufficient guidance and guidance from the supervisor.
Agent Assist provides agents with detailed insights, automation, and guidance during the conversation.
Enjoy the results of excellent
Agent Experience
Increase loyalty and improve targets for agents by providing transparent and objective ratings of their performance. Offer agents the ability to see how they score against goals and KPIs in addition to how they compare against their peers. Xdroid’s real-time Agent Assist solution offers direct feedback to agents, significantly reducing costs and time spent on quality monitoring. Agent Assist will immediately coach agents on reaching KPIs, avoiding compliance issues, changes in sentiment, acoustic information (speak slower), and many other aspects. Alerts can be sent to management for direct assistance. The solution significantly reduces wrap-up time through automated call summarisation and provides automated lookups to respond to customer questions rapidly.
Latest News
Decoding Tomorrow: Upcoming Trends in Speech Analytics
In this fast-paced realm of speech analytics, let’s take a closer look at the upcoming trends
Press Release: Xdroid Named Finalist for Best Technology Innovation at the CCW Awards 2024
12th March 2024, Mechelen, Belgium Innovative Speech Analytics Solutions Transform Customer Interactions in the Automotive and
Press Release: Xdroid lands AEERC Membership
Spain 20th February 2024 Xdroid is thrilled to announce its induction into the prestigious Asociación Española
