- Agent sentiment
- Areas of improvement
- Knowledge levels
- Performance comparisons
- Agent support needs
- Targeted training & coaching
- Empower & motivate
- Real-time support
- Higher job satisfaction
- Increased agent retention
- Higher agent productivity
Ensure the well-being of your Agents with Xdroid’s Real-Time AgentAssist
Challenges for contact center Agents:
- Working remotely
- Difficulty resolving customer issues
- Angry customers
- Constant addition of new learning materials
- Increased number of calls
- Insufficient guidance and guidance from the supervisor.
Agent Assist provides agents with detailed insights, automation, and guidance during the conversation.
Enjoy the results of excellent
Increase loyalty and improve targets for agents by providing transparent and objective ratings of their performance. Offer agents the ability to see how they score against goals and KPIs in addition to how they compare against their peers. Xdroid’s real-time Agent Assist solution offers direct feedback to agents, significantly reducing costs and time spent on quality monitoring. Agent Assist will immediately coach agents on reaching KPIs, avoiding compliance issues, changes in sentiment, acoustic information (speak slower), and many other aspects. Alerts can be sent to management for direct assistance. The solution significantly reduces wrap-up time through automated call summarisation and provides automated lookups to respond to customer questions rapidly.
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
29th May 2023, Mechelen Belgium The Final Day of Xdroid Partner Days continued to shed light