About us
Xdroid is a software development company enabling digital transformation in contact centers through voice and text solutions based on artificial intelligence and machine learning.
By processing 100% of customer interactions, we automatically provide objective, consistent and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view. Xdroid International’s headquarters in Brussels, Belgium serve contact centers globally.
Improve call center performance management with speech and emotion recognition, real-time advanced analytics, CRM integration, TNPS prediction and machine learning.
Automatically analyze any quantity of text with human level accuracy. Identify the main topics and patterns, quantify main opinions and analyze targeted questions.
How Xdroid analyzes conversations real-time and improves customer service
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Tailored To Your Contact Center’s Needs Find Out How Xdroid’s Voice And Text Analytics Can Improve The Performance And Quality Of Your Contact Center!
In an interactive demo we will show you how to increase customer retention’s efficiency, reduce internal agent turnover, reduce legal cases, boost sales conversion rate, raise efficiency of call handling and provide objective, automated agent coaching.
