Gain valuable Insights out of all your customer interactions with Speech Analytics.

Take Actions, Enjoy the Results.

Revolutionizing Customer Experience

Discover Xdroid IQ: Smarter Customer Insights with advanced AI

Xdroid IQ is our proprietary large language model that enhances the capabilities of our offline Interaction Analytics solution with NLP and advanced AI features. It enables a deeper understanding of customer interactions. This powerful platform provides AI-driven insights such as NPS prediction, sentiment analysis, and agent action summaries, among others, helping you turn conversations into actionable data.

Speech Analytics Results.
Based on real customer use cases.

Decrease of agent costs
0 %
Increase of identified at-risk customers
0 %
Reduction of silence periods
0 %
Average handling time reduction per call
0 seconds
Increase of sales conversion rates
0 %
Inbound Call Inefficiency Reduction
0 %

Xdroid’s Speech Analytics Solutions

VoiceAnalytics

Speech Analytics icon

Post-call Speech Analytics.

Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and sentiment recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.

AgentAssist

Real time speech analytics icon

Real-time Speech Analytics.

Advise agents in real-time on speech styles, sentiments, and compliance. Reduce AHT through automated links to the needed content, script advice, and automated wrap-up. Provide alerts to agents and supervisors.

Interaction Analytics

Omnichannel Speech Analytics icon

Omnichannel Analytics.

Deepen your customer relationships and ensure results across all contact channels with Xdroid’s Interaction Analytics solution. Analyze voice and text based interactions like email, chat and social media, all under one single platform.

Ensure results for all your Call Center

Quality Managers

Tired of manually evaluating calls?

Xdroid Speech Analytics allows you to:

  • Auto analyze KPIs in all interactions
  • Objectively view agent performance
  • Focus on calls that need attention

Contact Center Managers

Difficult to meet contact center goals?

Xdroid Speech Analytics allows you to:

  • Remotely view contact center activities
  • Compare performance across groups
  • Keep track of contact center objectives
contact center manager

Sales Managers

Want to close more deals?

Xdroid Speech Analytics allows you to:

  • Increase ROI
  • Spot patterns that lead to successful sales
  • Implement best selling practices
sales and marketing managers

Innovation Managers

Looking for disruptive technology?

  • Fast responding to customer needs
  • All in one solution
  • Intuitive UX and fresh UI
innovation managers

Product Managers

Want to meet customer expectations?Xdroid Speech Analytics allows you to:

  • Get insights on customer sentiments
  • Spot opportunity gaps
  • Detect competitor mentions
Product Manager Call Center

Human Resource Managers

Tired of manually evaluating calls?

Xdroid Speech Analytics allows you to:

  • Detect agent sentiment & support needs
  • Provide agents real-time support
  • Improve agent experience
human resource managers
Average handling time reduction per call
0 seconds
Decrease of agent costs
0 %
Increase of identified at-risk customers
0 %
Reduction of silence periods
0 %
Increase of sales conversion rates
0 %
Reduction of non-productivity on inbound calls
0 %

The power of Speech Analytics

Insights

Insights on: 

  • Quality & Performance
  • Productivity & Compliance
  • Sales & Marketing

Actions

That provide the power to:

  • Optimize budgets
  • Training & Coaching
  • Adjust Operations

Results

To assure exceptional:

  • Customer Experience
  • Agent Experience
  • Satisfaction & Loyalty

Insights

Insights Speech Analytics Icon
Insights on: 
  • Quality & Performance
  • Productivity & Compliance
  • Sales & Marketing

Actions

Actions Speech Analytics icon
That provide the power to:
  • Optimize budgets
  • Training & Coaching
  • Adjust Operations

Results

Results Speech Analytics icon
To assure exceptional:
  • Customer Experience
  • Agent Experience
  • Satisfaction & Loyalty

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