Keyword spotting VoiceAnalytics detects keywords such as invoice, contract, cancel, defect, return, problem, disaster, refund, lousy and expressions like for instance;…
We transform customer experience and contact center performance through analytics software based on Artificial Intelligence.
Improve call center performance management with speech and emotion recognition, real-time analytics, CRM integration, TNPS prediction and machine learning.
Automatically analyze any quantity of text with human level accuracy. Identify the main topics and patterns, quantify main opinions and analyze targeted questions.
Advise agents real-time on speech styles, emotions, and compliance. Trigger automated links to content, calendar scheduling and script advise. Provide alerts on the risk of losing a client, upsell opportunities and overall performance of agents.
Xdroid enables digital transformation in contact centers through voice- and text solutions based on artificial intelligence and machine learning.
By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation.
Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance.
Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view.
Watch how Xdroid improves customer service by analyzing conversations real-time.
Find out how Xdroid’s Voice- and TextAnalytics can improve the overall performance and quality of your contact center.
In an interactive demo, we will show you how to increase customer retention’s efficiency, reduce internal agent turnover, reduce legal cases, boost sales conversion rate, raise the efficiency of call handling and provide objective, automated agent coaching.