Gain valuable Insights out of all your customer interactions with Speech Analytics.
Revolutionizing Customer Experience:
AI Analytics Software Takes Contact Centers to the Next Level
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions. We are committed to helping you build strong relationships with your customers with the power of AI. We want to take your business to the next level with valuable insights based on comprehensive analysis.
Business Analyst Recognition & Awards
Why our customers love Xdroid
Principal Insurance Manchester
Xdroid’s Speech Analytics Solutions
Post-call Speech Analytics.
Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.
Real-time Speech Analytics.
Advise agents in real-time on speech styles, emotions, and compliance. Reduce AHT through automated links to the needed content, script advice, and automated wrap-up. Provide alerts to agents and supervisors.
Deepen your customer relationships and ensure results across all contact channels with Xdroid’s Interaction Analytics solution. Analyze voice and text based interactions like email, chat and social media, all under one single platform.
Speech Analytics Results.
Based on real customer use cases.
The power of Speech Analytics
- Quality & Performance
- Productivity & Compliance
- Sales & Marketing
- Optimize budgets
- Training & Coaching
- Adjust Operations
- Customer Experience
- Agent Experience
- Satisfaction & Loyalty
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
29th May 2023, Mechelen Belgium The Final Day of Xdroid Partner Days continued to shed light