AI-powered Interaction Analytics that drive Business Outcomes.
INSIGHTS, ACTIONS, RESULTS.
Harness the power of Xdroid’s AI-powered solutions to get your desired business results. Elevate your Customer Experience, boost your Revenue Intelligence, and drive Operational Excellence with conversational analytics.
Revolutionizing Customer Experience
Discover Xdroid IQ: Smarter Customer Insights with advanced AI
Xdroid IQ is our proprietary large language model that enhances the capabilities of our Interaction Analytics solutions with NLP and advanced AI features. It enables a deeper understanding of customer interactions. This powerful platform provides AI-driven insights such as NPS prediction, sentiment analysis, and agent action summaries, among others, helping you turn conversations into actionable data.
Results based on real Customer Use Cases
Principal Insurance Manchester
Protectline
Capita
AEGON Hungary
Interaction Analytics:
Xdroid’s Comprehensive Suite for Business Transformation
Minimum Efforts, Maximum Outcomes with Xdroid BI
Xdroid BI is a key component of Xdroid’s Zero-Touch Customer Strategy, designed to maximise the potential of its interaction analytics solutions with minimal required effort from the client’s side.
Revenue Intelligence
Make Interaction Analytics a part of your Revenue Strategy and maximise your financial performance with models like:
- Sales Stages Models
- Early Churn Detection Model
- Competitor Analysis
- Product Analysis
Customer Intelligence
Optimise your customer interactions by analysing and studying your customer behaviour. Discover what truly matters to your customer with targeted models like:
- In-Call NPS Prediction
- Root-Cause Analysis
- Auto-Categorisation
- Escalation Management
Operational Intelligence
Discover the power of AI in transforming your business operations. Build data-driven strategies with models like:
- Quality Monitoring
- FCR
- Agent Well-Being and Performance
- Efficiency Management
- Compliance Management
The power of Speech Analytics
Insights
Insights on:
- Quality & Performance
- Productivity & Compliance
- Sales & Marketing
Actions
That provide the power to:
- Optimize budgets
- Training & Coaching
- Adjust Operations
Results
To assure exceptional:
- Customer Experience
- Agent Experience
- Satisfaction & Loyalty
Insights
- Quality & Performance
- Productivity & Compliance
- Sales & Marketing
Actions
- Optimize budgets
- Training & Coaching
- Adjust Operations
Results
- Customer Experience
- Agent Experience
- Satisfaction & Loyalty
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