intelligence platform
AI that transforms your Interactions
into Business Insights
AI that transforms
your Interactions
into Business Insights
Empowering you with AI-driven speech analytics solutions that unlock
Your Interactions Are the Mirror to Your Business
Your Interactions
Are the Mirror to
Your Business
Xdroid turns conversations into insights you can trust and act on.
We can confidently help you with
We can confidently
help you with
Move from reactive firefighting to
proactive decision-making.
Don’t believe us? Learn more about our proprietary pre-configured speech analytics predictive models that are designed by experts to create a lasting business impact.
Still not analysing 100% of your customer interactions?
You’re missing out on key customer behaviour patterns and trends.
Some patterns only become visible when you analyze interactions with speech analytics at scale.
What drives Success
Acceptance when early engagement is present
Early engagement consistently predicts successful outcomes.
Acceptance when offers are tailored to customer behaviour
Generic pitches dramatically underperform.
Higher acceptance with a confident, professional opening
First impressions set the trajectory of the interaction.
What Puts Outcomes at Risk
Refusals come from calls with no discovery questions
Skipping discovery significantly increases failure risk.
Refusal rate when pitching continues after a clear rejection
Ignoring customer signals leads to predictable loss.
Of failed interactions, ignore customer input
Unacknowledged responses create immediate disengagement.
See clearly, Decide faster, and Act with confidence.
Tap into the rich data resource of customer conversations.
Trusted by
Compliance / Insurance
Principal Insurance Saved millions in fines with Xdroid
In partnership with Avoira we helped our client stay compliant with new FCA Consumer Duty in the UK with speech analytics.
“Xdroid slots into Consumer Duty in so many ways. It can capture, transcribe, analyse and score every communication…” — Sharron Titterington, Head of Compliance & HR, Principal Insurance, UK
Automated Quality Management/ BPO
Cat Technologies saved 50% Reduction in Audit Time per QA Analyst with Xdroid
For a leading Insurance client in LATAM, the BPO implemeted speech analytics to deliver AI-Based Quality Monitoring as a Competitive Advantage
“With Xdroid’s AI-based quality monitoring, we’ve fundamentally changed how we approach compliance and performance at scale. The automation has not only increased our audit accuracy but has also empowered our QA teams to focus on agent development and strategic outcomes. It’s a game-changer for our contact center operations.” — Javier Lobos, Innovation Manager, CAT Technologies, Argentina
Sales Conversion/ Conveyancing
Simplify Boosted Sales Conversion by 8% with Xdroid
Xdroid's speech analytics solution, VoiceAnalytics empowered our client’s agents and improved the effectiveness of their sales initiatives
“The Xdoid and Avoira team really helped us understand that what we’d come up with was too big and that we needed to prioritise and narrow down to specific statements or questions. We expected to see a five-percentage-point improvement year-on-year in the first three months of deploying Xdroid. In fact, we secured an eight-percentage-point increase in the first month. That’s massive!” — Rachel Burrows, Sales Conversion Director, Simplify, UK
Escalation Management/ E-commerce
E-commerce website identified that 86% of their escalations were due to process issues
VoiceAnalytics enabled our client to conduct root cause analysis of their escalations, identifying operational issues that caused customer dissatisfaction.
“Root cause analysis and drill-down analytics transform escalations from issues into insights. When organizations go beyond surface-level and deeply analyse customer interactions with speech analytics, they uncover systemic issues that drive dissatisfaction. Teams can act proactively, improve processes at scale, and turn customer service into a strategic advantage rather than a reactive cost.” — Gerry de Graaf, Co-CEO, Xdroid
Real-Time Assistance/ BPO
Capita improved KPI adherence by 25% with Xdroid
Xdroid's real-time speech analytics solution, AgentAssist monitored the calls in real-time, provided in-call guidance when required, and automated post-call quality assurance.
“We have now implemented the ACC solution that is powered by Xdroid for a 4-digit number of agents, and we are thrilled about the feedback we get from our clients, Operational teams, and most importantly from our agents.” — Caroline Thomas, ACC Implementation Lead, Capita, UK
Customer Interaction Intelligence Platform
Customer
Data and Input
Analytics
Layer
Generative AI
Layer
Business Intelligence
Layer
Just starting your business journey? Explore Xdroid Insights.
Built for teams taking their first step into speech analytics.
A fast, affordable way for growing CX teams and unlock insights from customer conversations.
Here’s what you can expect:
- Immediate deployment, easy to use
- Essential analytics for your CX teams
- Designed to scale as your business grows
Start small. Grow fast. Scale when ready.
Instant Insights, Accelerated Actions, and Rapid Results.
Why Choose Xdroid?
Our strength goes beyond our speech analytics software.
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