We transform customer experience and contact center performance
through analytics software based on artificial intelligence

Improve customer
experience

We transform customer experience and contact center performance
through analytics software based on artificial intelligence

Improve contact
center quality
and performance

We transform customer experience and contact center performance
through analytics software based on artificial intelligence

Improve
compliance

About us

Xdroid is a software development company enabling digital transformation in contact centers through voice and text solutions based on artificial intelligence and machine learning.

By processing 100% of customer interactions, we automatically provide objective, consistent and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view. Xdroid International’s headquarters in Brussels, Belgium serve contact centers globally.

Voice Analytics

Improve call center performance management with speech and emotion recognition, real-time advanced analytics, CRM integration, TNPS prediction and machine learning.

Text Analytics

Automatically analyze any quantity of text with human level accuracy. Identify the main topics and patterns, quantify main opinions and analyze targeted questions.

How Xdroid analyzes conversations real-time and improves customer service

Request a demo

Tailored To Your Contact Center’s Needs Find Out How Xdroid’s Voice And Text Analytics Can Improve The Performance And Quality Of Your Contact Center!

In an interactive demo we will show you how to increase customer retention’s efficiency, reduce internal agent turnover, reduce legal cases, boost sales conversion rate, raise efficiency of call handling and provide objective, automated agent coaching.

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