Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.
Advise agents in real-time on speech styles, emotions, and compliance.
Reduce AHT through automated links to content, calendar scheduling, script advice, and automated wrap-up. Provide alerts to the agent and management.
Start creating your success right now by understanding the truth. Create an unfair competitive advantage through our AI-based Voice Analytics solutionsStart revealing every aspect of your customer conversations today!
Reveal the truth
behind all your customer interactions
Our AI-based Voice Analytics solutions reveal every possible aspect of your customer conversations and create an unfair competitive edge in the market for you. Identifying customer emotions and predicting behavior will not only help you increase customer retention it also boosts your sales conversion rates.
More about Voice Analytics
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Xdroids’ advanced Voice Analytics helps our customers identify and remedy potential compliance breaches.
Start revealing every aspect of your customer conversations today
and use Xdroids’ Voice Analytics to scan all your call recordings for specific ‘compliance-related words and phrases and identify where GDPR related information has not been suppressed correctly and may cause a potential compliance breach.
Support your agents with Xdroid’s real-time advice on speech styles, proper greetings, and stay compliant.
Trigger automated links to content, calendar scheduling, and script advice. Provide alerts on the risk of losing a client, upsell opportunities, and overall performance of agents.
Take timely action with Xdroid to avoid penalties.More about Compliance