Homepage

Agile solution

Cutting edge technology

Profound industry knowledge

Xdroid wins Frost & Sullivan’s Voice and Facial Analytics Technology Innovation Leadership Award

Xdroid solutions

Voice Analytics

Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.

Agent Assist

Advise agents in real-time on speech styles, emotions, and compliance.
Reduce AHT through automated links to content, calendar scheduling, script advice, and automated wrap-up. Provide alerts to the agent and management.

Improve the overall performance and quality
of your contact center

Xdroid’s Voice Analytics supports the automated Quality Management of a Contact Center by quickly and easily identifying critical conversations.

It does so by identifying dissatisfied customers, potential legal- and authority cases, or detecting customers who plan to cancel their contract.
It also tracks the individual scores of agents or groups of agents against the company’s performance goals.

Voice Analytics provides objective measurements that help identify the coaching and training needs, so that appropriate action can be taken to improve on agent’s communication skills and subject matter knowledge.
When combining analytic results with CRM and NPS data, Voice Analytics becomes a robust Management tool to support customer and agent satisfaction retention.

Automated Quality Management – webinar on-demand –

Start creating your success right now by understanding the truth. Create an unfair competitive advantage through our AI-based Voice Analytics solutions

Start revealing every aspect of your customer conversations today!

Reveal the truth

behind all your customer interactions

Our AI-based Voice Analytics solutions reveal every possible aspect of your customer conversations and create an unfair competitive edge in the market for you. Identifying customer emotions and predicting behavior will not only help you increase customer retention it also boosts your sales conversion rates.

More about Voice Analytics

Watch our short demo

In a world where knowledge is power, wouldn’t it be great to have knowledge?!

Imagine knowing exactly what goes on in your contact center

This video gives you a short introductory tour of what Xdroids Voice Analytics can do for you.

COMPLIANCE

Xdroids’ advanced Voice Analytics helps our customers identify and remedy potential compliance breaches.

Start revealing every aspect of your customer conversations today
and use Xdroids’ Voice Analytics to scan all your call recordings for specific ‘compliance-related words and phrases and identify where GDPR related information has not been suppressed correctly and may cause a potential compliance breach.
Support your agents with Xdroid’s real-time advice on speech styles, proper greetings, and stay compliant.
Trigger automated links to content, calendar scheduling, and script advice. Provide alerts on the risk of losing a client, upsell opportunities, and overall performance of agents.

Take timely action with Xdroid to avoid penalties.

More about Compliance