Gain valuable Insights out of all your customer interactions with Speech Analytics.
Revolutionizing Customer Experience:
AI Analytics Software Takes Contact Centers to the Next Level
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions. We are committed to helping you build strong relationships with your customers with the power of AI. We want to take your business to the next level with valuable insights based on comprehensive analysis.
Business Analyst Recognition & Awards
Why our customers love Xdroid
- Agile Company
- Intuitive Solution
- Actionable Results
Agile Company
Intuitive Solution
Actionable Results
Principal Insurance Manchester
Protectline
Capita
AEGON Hungary
Xdroid’s Speech Analytics Solutions
VoiceAnalytics
Post-call Speech Analytics.
Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.
AgentAssist
Real-time Speech Analytics.
Advise agents in real-time on speech styles, emotions, and compliance. Reduce AHT through automated links to the needed content, script advice, and automated wrap-up. Provide alerts to agents and supervisors.
Interaction Analytics
Omnichannel Analytics.
Deepen your customer relationships and ensure results across all contact channels with Xdroid’s Interaction Analytics solution. Analyze voice and text based interactions like email, chat and social media, all under one single platform.
Ensure results for your:
Quality Managers
Tired of manually evaluating calls?
Xdroid Speech Analytics allows you to:
- Auto analyze KPIs in all interactions
- Objectively view agent performance
- Focus on calls that need attention
Contact Center Managers
Difficult to meet contact center goals?
Xdroid Speech Analytics allows you to:
- Remotely view contact center activities
- Compare performance across groups
- Keep track of contact center objectives
Sales Managers
Want to close more deals?
Xdroid Speech Analytics allows you to:
- Increase ROI
- Spot patterns that lead to successful sales
- Implement best selling practices
Innovation Managers
Looking for disruptive technology?
- Fast responding to customer needs
- All in one solution
- Intuitive UX and fresh UI
Product Managers
Want to meet customer expectations?Xdroid Speech Analytics allows you to:
- Get insights on customer sentiments
- Spot opportunity gaps
- Detect competitor mentions
Human Resource Managers
Tired of manually evaluating calls?
Xdroid Speech Analytics allows you to:
- Detect agent sentiment & support needs
- Provide agents real-time support
- Improve agent experience
Speech Analytics Results.
Based on real customer use cases.
The power of Speech Analytics
Insights
Insights on:
- Quality & Performance
- Productivity & Compliance
- Sales & Marketing
Actions
That provide the power to:
- Optimize budgets
- Training & Coaching
- Adjust Operations
Results
To assure exceptional:
- Customer Experience
- Agent Experience
- Satisfaction & Loyalty
Insights
- Quality & Performance
- Productivity & Compliance
- Sales & Marketing
Actions
- Optimize budgets
- Training & Coaching
- Adjust Operations
Results
- Customer Experience
- Agent Experience
- Satisfaction & Loyalty
Latest News
Analyzing the Now with Real-Time Speech Analytics: A Case Study
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
3 Steps to manage high call volumes
How to manage high call volumes One of the main problems call centres face is the
Press Release: Xdroid Introduces Sales-Stages Model
29th May 2023, Mechelen Belgium The Final Day of Xdroid Partner Days continued to shed light
