Are you struggling
with PCI compliance?

Read our reference case and find out how you can worry less!

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In a world where knowledge
is power, wouldn’t it be great
to have knowledge?

You need to know exactly what is going on in your Call Center.
Xdroid’s real-time and near real-time analytics can give you
the knowledge you need.

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Just imagine… to know exactly
what goes on in your contact center,
and to coach your agents
accordingly.

Xdroid real-time analytics gives you that power.

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Home

We transform customer experience and contact center performance through analytics software based on Artificial Intelligence.

VoiceAnalytics

Improve call center performance management with speech and emotion recognition, real-time analytics, CRM integration, TNPS prediction and machine learning.

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TextAnalytics

Automatically analyze any quantity of text with human level accuracy. Identify the main topics and patterns, quantify main opinions and analyze targeted questions.

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OperatorAssist

Advise agents real-time on speech styles, emotions, and compliance. Trigger automated links to content, calendar scheduling and script advise. Provide alerts on the risk of losing a client, upsell opportunities and overall performance of agents.

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About Us

Xdroid enables digital transformation in contact centers through voice- and text solutions based on artificial intelligence and machine learning.

By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation.

Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance.

Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view.

Emotion analysis

Keyword detection

Semantic capabilities

Watch the video

Watch how Xdroid improves customer service by analyzing conversations real-time.

Find out how Xdroid’s Voice- and TextAnalytics can improve the overall performance and quality of your contact center.

In an interactive demo, we will show you how to increase customer retention’s efficiency, reduce internal agent turnover, reduce legal cases, boost sales conversion rate, raise the efficiency of call handling and provide objective, automated agent coaching.

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Latest news

Voice recognition technology for Contact Centers is more and more developed over the past years. So much so, that many…

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私たちXdroid社は11月13日から14日に東京で開催される第20回コールセンタージャパンへの訪問を予定しています。 Xdroidは音声分析のエキスパートとしてコールセンター/コンタクトセンターに特化した音声及びテキストに関するソリューションを提供しており、AIをベースとした技術を通じて通話をほぼリアルタイムに分析し、コンタクトセンターのオペレーション向上に貢献しています。日本語についても99.6%の精度を誇っており、この機会にぜひ我々の音声分析ソリューションを紹介させて頂ければ光栄です。ご興味のある方は以下のアドレスまでご連絡下さい。 info@xdroid.com Xdroid will visit Call Center Japan in Tokyo 13 - 14 November. The CCJ is the biggest…

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Find out how Xdroid’s Voice- and TextAnalytics can improve
the overall performance and quality of your contact center.

Request a demo

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