Gain valuable Insights out of all your customer interactions with Speech Analytics.

Take Actions, Enjoy the Results.

Revolutionizing Customer Experience:

AI Analytics Software Takes Contact Centers to the Next Level

Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions. We are committed to helping you build strong relationships with your customers with the power of AI. We want to take your business to the next level with valuable insights based on comprehensive analysis.

Business Analyst Recognition & Awards

Speech Analytics Solution

Why our customers love Xdroid

Agile speech analytics company

Agile Company

Intuitive speech analytics solution icon

Intuitive Solution

Actionable results speech analytics icon

Actionable Results

Xdroid’s Speech Analytics Solutions

VoiceAnalytics

Speech Analytics icon

Post-call Speech Analytics.

Provide automated Quality Management and improve Contact Center Performance and Customer Experience with voice and emotion recognition, CRM and TNPS integration, Predictive Analysis, and Machine Learning.

AgentAssist

Real time speech analytics icon

Real-time Speech Analytics.

Advise agents in real-time on speech styles, emotions, and compliance. Reduce AHT through automated links to the needed content, script advice, and automated wrap-up. Provide alerts to agents and supervisors.

Interaction Analytics

Omnichannel Speech Analytics icon

Omnichannel Analytics.

Deepen your customer relationships and ensure results across all contact channels with Xdroid’s Interaction Analytics solution. Analyze voice and text based interactions like email, chat and social media, all under one single platform.

Ensure results for your:

Quality Managers

Tired of manually evaluating calls?

Xdroid Speech Analytics allows you to:

  • Auto analyze KPIs in all interactions
  • Objectively view agent performance
  • Focus on calls that need attention

Contact Center Managers

Difficult to meet contact center goals?

Xdroid Speech Analytics allows you to:

  • Remotely view contact center activities
  • Compare performance across groups
  • Keep track of contact center objectives
contact center manager

Sales Managers

Want to close more deals?

Xdroid Speech Analytics allows you to:

  • Increase ROI
  • Spot patterns that lead to successful sales
  • Implement best selling practices
sales and marketing managers

Innovation Managers

Looking for disruptive technology?

  • Fast responding to customer needs
  • All in one solution
  • Intuitive UX and fresh UI
innovation managers

Product Managers

Want to meet customer expectations?Xdroid Speech Analytics allows you to:

  • Get insights on customer sentiments
  • Spot opportunity gaps
  • Detect competitor mentions
Product Manager Call Center

Human Resource Managers

Tired of manually evaluating calls?

Xdroid Speech Analytics allows you to:

  • Detect agent sentiment & support needs
  • Provide agents real-time support
  • Improve agent experience
human resource managers

Speech Analytics Results.
Based on real customer use cases.

Decrease of agent costs
0 %
Increase of identified at-risk customers
0 %
Reduction of silence periods
0 %
Average handling time reduction per call
0 seconds
Increase of sales conversion rates
0 %
Reduction of non-productivity on inbound calls
0 %
Average handling time reduction per call
0 seconds
Decrease of agent costs
0 %
Increase of identified at-risk customers
0 %
Reduction of silence periods
0 %
Increase of sales conversion rates
0 %
Reduction of non-productivity on inbound calls
0 %

The power of Speech Analytics

Insights

Insights on: 

  • Quality & Performance
  • Productivity & Compliance
  • Sales & Marketing

Actions

That provide the power to:

  • Optimize budgets
  • Training & Coaching
  • Adjust Operations

Results

To assure exceptional:

  • Customer Experience
  • Agent Experience
  • Satisfaction & Loyalty

Insights

Insights Speech Analytics Icon
Insights on: 
  • Quality & Performance
  • Productivity & Compliance
  • Sales & Marketing

Actions

Actions Speech Analytics icon
That provide the power to:
  • Optimize budgets
  • Training & Coaching
  • Adjust Operations

Results

Results Speech Analytics icon
To assure exceptional:
  • Customer Experience
  • Agent Experience
  • Satisfaction & Loyalty

Latest News

Out of this World Intelligent Solutions

Xdroid proudly presents Xdroid IQ, our very own multi-lingual Large Language Model that enhances our interaction analytics solutions with generative AI capabilities. It is a secure, on-premise installation, that is cost-effective, GDPR compliant and packed with amazing NLP and AI features. Don’t miss out!