Spain
20th February 2024
Xdroid is thrilled to announce its induction into the prestigious Asociación Española de Expertos en la Relación con Clientes (AEERC) highlighting its commitment and innovation in customer relations. This membership not only solidifies Xdroid’s standing in the industry but also recognises its expertise and dedication to enhancing customer experiences through technology.
The AEERC, renowned for its role in shaping the future of customer service in Spain and internationally, welcomes Xdroid into a dynamic community of experts and leaders in the customer relations field. This membership is a testament to Xdroid’s innovative use of AI in customer service, offering profound insights, improving customer engagement, and driving efficiencies for businesses worldwide.
With over 30,000 agents spread amongst over 50 clients, Xdroid is committed to delivering exceptional customer experiences while upholding the highest standards of data privacy and security. The platform’s core features include automated quality management systems, customer and agent sentiment analysis, and compliance management.
By leveraging advanced analytics and machine learning algorithms, Xdroid enables clients and partners to extract actionable insights and drive continuous improvement in CX. Given Xdroid’s commitment to sustainability and innovation, Xdroid is now focused on advancing its Natural Language Processing (NLP) model and embracing
green technology solutions to minimise its environmental footprint along with that of its clients. Xdroid is excited to share its story with the members of AEERC and highlight what sets Xdroid apart in the realm of customer experience management.
What this means
Expert Endorsement: Xdroid’s AEERC membership serves as an endorsement of its achievements in AI-driven customer service solutions that have proven their worth time and again.
Strategic Networking: Joining AEERC opens Xdroid up to collaborative opportunities with Industry leaders, and access to emerging trends and best practices that will ultimately revolutionize and create a long-lasting impact on the customer relations industry.
Access to Exclusive Insights: With this affiliation, Xdroid aims to expand its knowledge with the exchange of valuable insights, cutting-edge research and developments in customer relations, ensuring that its offerings remain innovative and impactful.
Strengthened Credibility: Being part of AEERC elevates Xdroid’s market presence, demonstrating its commitment to quality and leadership in the evolving customer service landscape.
From the CEO:
Gerry deGraaf, co-CEO of Xdroid, expressed,
“Joining the AEERC is a milestone that recognizes our efforts to redefine customer service through our AI-driven Interaction Analytics solutions. It’s a privilege to be part of this community, and we anticipate this will enhance our visibility and validate our expertise to businesses seeking advanced customer relations solutions.”
Dacil Borges, Global Director of Consultancy, added,
“Xdroid is honoured to be part of the AEERC. As a company specialising in data analytics and especially in Voice of the Customer and operational management, we are very focused on offering not only the best omnichannel speech analytics technology but also tools that allow us to activate action plans with a focus on the business. Thanks to our existing clients all over the world, we are convinced that we will be able to provide new insights, enrich, and help more companies in the sector, especially those that are part of the association.”
About AEERC:
The AEERC (Spanish Association of Relationship Experts) is a non-profit entity whose mission is to provide its associates with the necessary tools to practice and improve in their profession: the activity of Customer Service. Promoting and disseminating information, knowledge and experiences among those professionals and companies that make up the operationalization of the customer experience. The AEERC is the representative of Spain in the European Confederation of Contact Center Associations (ECCCO) and maintains very close relations and increasing collaboration with its counterparts in Spanish-speaking countries.
About Xdroid
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
Contact Information:
For more information about the partnership and services offered, please contact:
Şelha Karabulut, Marketing Manager
selha.karabulut@xdroid.com
+34 602 441356
