Enjoy the results of efficient Quality Monitoring

When manually selecting conversations for inspection, approximately only 1% – 3% of interactions can be played back and assessed in an acceptable amount of time. VoiceAnalytics automatically processes 100% of the conversations and can pre-filter out nearly 70% of all critical and problematic conversations that require further attention. Critical points are highlighted visually on each analysed conversation, and can be quickly and easily played back from that specific point. In the quality management module, calls can be evaluated and scored immediately using a scoring system in which the quality criteria can be customised.