Detect Breaches.
Ensure Adherence.
Reduce Risks.

Use keyword, sentence, and emotion filters to detect business threatening calls resulting in legal cases and public proceedings. Use live-in-call agent prompting to ensure compliance by advising agents in real-time.

Insights Speech Analytics Icon


Overview of:

  • PCI Compliance
  • GDPR Compliance
  • Compliance Violations
  • Protocol Compliance
  • Vulnerable Customers
Results Speech Analytics icon


  • Enforce Rules
  • Redirection Errors
  • Train Underperforming Agents
Actions Speech Analytics icon


  • Avoid/Reduce Lawsuits, Fines, and Penalties
  • Safeguard Reputation
  • Maintain Customer Trust

Enjoy the results of on-point Compliance

Create custom reports through specific criteria to identify calls containing sensitive information and where customers’ privacy is at risk. VoiceAnalytics has a GDPR module incorporated that provides the ability to physically delete audio recordings and delete and anonymise customer-sensitive data in accordance with the General Data Protection Regulation (GDPR). The search is performed by specifying a period, an agent, or any part of the audio file’s name. Provide your agents with real-time support on all protocols and regulations they must follow to ensure a call is compliant. Send alerts to supervisors when one of the items has not been checked.

245 calls (0.5% of total) found to be in potential breach of compliance.

Insights on:
• 54.203 calls (2.113 hours) analysed in around 48 hours
• Identify which calls have been suppressed for PCI compliance purposes and which have not

• Targeted training of the most prolific agents

• Reduction of occurrences by over half
• Removal of risk

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