Forging Deeper Relations
Xdroid’s mission is to transform customer experience and contact center performance through interaction analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions. We are committed to helping you build strong relationships with your customers with the power of AI. We want to take your business to the next level with valuable insights based on comprehensive analysis.
INSIGHTS. ACTIONS. RESULTS.
Our Vision & Values
In this customer centric world, we want Xdroid to be the missing puzzle piece for every company seeking to have excellent and long lasting relationships, not only with their customers but also with their customer-facing employees. We want to be at the forefront of innovation by continously developing our solutions’ features by closely working and listening to the feedback of our partners and customers.
Client-First Approach
We are committed to putting our client’s needs and aspirations for
growth first. We combine our resources and expertise into working with them and providing them with best-in-class service.
Employee Well-being
Employees are the core of any business. Our solutions are designed and developed so as to ease the load on employees and aid their overall well-being.
Actions & Results
We do, then tell. We are a proactive action driven company, if we see something can be done to improve the sector or our customer experience, we get down to work.
Cultural Diversity
We believe in creating a collaborative work environment that embraces diversity. A multicultural environment facilitates growth and allows us to learn to from each other.
Equality & Inclusion
We function together as a team that respects and values every voice in the room. Creating an equal and inclusive work culture facilitates the growth of everyone on the team.
Innovation & Agility
At Xdroid, innovation never stops. We take the market challenges, and needs of our clients with an agile mindset. We are constantly working on updates and upgrades that enhance our overall customer experience.
Our Journey
2008
Founded in Hungary
2009
Launch of speaker separation, keyword and emotion detection
2010
Won EU tender to develop emotion-based prediction engine
2011
Started the development of an emotion detection system for call centers
2012
Research on natural language processing, machine learning, real-time speech, emotion detection, and predictive analytics
2013
Launched MorphoRank, a predictive analytics application based on AI
2014
Launched BinPad, a family of applications with numerous usage areas
2015
Launched VoiceAnalytics
2018
Became International and set up Headquarters in Belgium
2019
Entered the British, Indian and Dutch markets
2020
Launched VoiceAnalytics V3 and entered the DACH Market
2021
Launched Real-Time AgentAssist and entered the Spanish- speaking Markets
2022
Launched Interaction Analytics, and entered the French and Portuguese Markets
2023
Launched new NLP-based features, NPS prediction model, and Sales-Stages Model
2024- present
Launched our very own LLM, Xdroid IQ and zero-touch service, Xdroid BI
The Executive Management Team
Attila Bódogh
CTO
Attila majored in Information Technology at the University of Obuda, Budapest, Hungary. He also holds an MSc in Finance and an MBA degree. He started his career in Datawarehousing and business intelligence. Attila Co-Founded Xdroid and is CTO and overall product responsible.
István Fehér
Co-CEO
István combines an engineering degree in Information Technology with a master’s and MBA in finance. He started in Business Intelligence and was the CEO at Nextent before co-founding Xdroid. Istvan is managing director for all Xdroid’s R&D activities and the legal entity in Hungary.
Gerry De Graaf
Co-CEO
Gerry holds an MSc. Degree in materials engineering from Delft University. He was the V.P. for Central, North and Eastern Europe for Alcatel-Lucent. Gerry is currently responsible for managing Xdroid’s marketing and sales activities and is the managing director of the Belgian entity.
Non-executive Board members
Peter Roelens
Peter graduated as Commercial Engineer. Over the years, he built Nextel and become one of Belgium’s largest system integrators. Peter sold Nextel to Telenet in 2018, and is currently a principal investor in Xdroid and is involved in many business activities combined in the LinqUp investment group.
Nico Crauwels
Nico graduated as an economist from the University of Ghent and Antwerp, Belgium. After a career at KBC bank, he joined the Cordeel Group, where he became their Finance Group Director. He now manages the operational activities for the Linqup group as well as the finance domain for Xdroid.
Business Analyst Recognition & Awards
DMG Consulting Recognition
Xdroid has been featured three consecutive years since 2019 in DMG’s Interaction Analytics Product and Market Report as one of the 8 world leading Speech Analytics providers.
We will be present in 2022’s report as well.
Frost & Sullivan Best Practices
We were recognized with Frost & Sullivan’s 2020 European Voice and Facial Analytics Technology Innovation Leadership Award.
You can read the corresponding report here.
UK National Innovation Award
Together with our partner Avoira we won 2021’s UK National Innovation Award in the Remote Employee Producitivity and Performance, thanks to the positive impact of our solutions on remote working agents.
UK Contact Center Awards Finalists
Our partner Capita was finalist in 2021’s UK National Contact Center Awards due to their Assisted Customer Conversations project, which is based on Xdroid’s real-time speech analytics solution Agent Assist.
