Better Practices.
More Conversions.
Higher Revenue.
Identify patterns in sales conversations and establish best practices for your sales teams to follow for successful conversions.
Insights
- Successful vs. unsuccessful calls
- Repeating patterns
- Common characteristics
- Missed opportunities
- Up-sell and Cross-sell Opportunities
Actions
- Train on best sales Agent practices and behaviour
- Adapt scripts
- Establish best sales protocols and practices
Results
- Increased sales conversion
- Improved upsell capabilities
- Revenue Generation
Enjoy the results of Call Center Revenue Generation
Increase sales conversion rates through the analysis of successful and unsuccessful sales attempts in your call center. Reveal differences in speech style, keywords and other meaningful metrics for both direct sales and inbound calls. Monitor if agents are offering promotions correctly through Xdroid’s keyword detection capabilities.
Success Story: 13,7 % increase in sales conversion rates and more than 3400 additional products and services sold.
Insights:
• Analysing efficiency during first-attempt negotiations on outbound sales
• Identifying customers who refused, but showed uncertainty
Results:
• 13,7% increase in sales through successful conversion of undecided customers
• Identifying customers who refused but showed uncertainty
Project Info:
• Telecommunications company, 200 + agents
• 200.000 + monthly analyzed calls
Latest News
Decoding Tomorrow: Upcoming Trends in Speech Analytics
In this fast-paced realm of speech analytics, let’s take a closer look at the upcoming trends
Press Release: Xdroid Named Finalist for Best Technology Innovation at the CCW Awards 2024
12th March 2024, Mechelen, Belgium Innovative Speech Analytics Solutions Transform Customer Interactions in the Automotive and
Press Release: Xdroid lands AEERC Membership
Spain 20th February 2024 Xdroid is thrilled to announce its induction into the prestigious Asociación Española
