Unlock your Full Potential with Xdroid IQ
Xdroid has taken a significant leap forward with our award-winning VoiceAnalytics and AgentAssist solutions, with the addition of Xdroid IQ, our cutting-edge Natural Language Processing (NLP) features. It’s the ultimate upgrade designed to revolutionise the contact center industry!
We aim to elevate operations for our clients and enable them to DO MORE and ACHIEVE MORE with less effort. With these features, we are fostering growth and ensuring the delivery of superior, client-first solutions.
Our New NLP and AI-Driven Capabilities
Xdroid understands the importance of staying ahead of the curve in the fast-paced business world. That’s why we’re thrilled to introduce, Xdroid IQ our new suite of NLP features, designed to offer innumerable valuable insights and efficiency to our clients across different industries be it Banking, Insurance, BPOs, Utilities, Telecommunications, Consultancies, or even the Public Sector. Xdroid’s solutions offer unique benefits to each of them. Here’s what differentiates us from the rest:
On-Premise Installation: Xdroid IQ’s on-premise installation guarantees complete control over your artificial intelligence environment, enhancing data security, privacy, and system reliability, addressing key concerns for businesses prioritizing secure operations.
GDPR Compliance: Fully compliant with GDPR regulations, Xdroid IQ ensures effortless integration into European markets and beyond, eliminating compliance worries and facilitating broader market acceptance.
Proprietary Data Training: Xdroid IQ supports training with your confidential or proprietary data, offering unparalleled customization that tailors our Generative AI Model to meet your specific business needs, thus maximizing the effectiveness of your AI-driven solutions.
Benefits of Xdroid IQ
- Enhanced Customer Insights and Satisfaction: Gain deeper understanding of customer sentiments and preferences, leading to improved satisfaction and loyalty.
- Improved Operational Efficiency: Streamline customer service with faster, more accurate responses and reduced handling times.
- Data-Driven Decision Making: Make informed organisational strategies based on comprehensive interaction analytics.
- Enhanced Agent Performance and Training: Improve service quality through detailed performance feedback and targeted training.
- Proactive Problem Resolution: Identify and address systemic issues early, enhancing customer retention and service efficiency.
- Personalization and Customization: Tailor communication and solutions to individual customer needs for a more personalised experience.
- Low Operational Cost: Save on cost related to data management by storing your transcripts within the Xdroid environment.
Now Available:
Auto-Summarisation
Swiftly generates summaries of interactions, highlighting key points to save time and enhance understanding of customer communications.
Call Categorisation
Automates determination of call categories, intent, and sentiment, providing quick insights and classifying interactions to improve response strategies and customer service quality.
Intent Analysis
Categorizes calls based on the root cause or main issue addressed, facilitating targeted problem-solving and enhancing customer satisfaction.
Call Reason Evaluation
Offers a concise description of the core reason behind every call, aiding in faster resolution and better resource allocation.
NPS (Net Promoter Score) Prediction
Utilizes call data to gauge and predict customer satisfaction and loyalty, helping to refine customer engagement strategies.
Agent Action Summary
Provides detailed breakdowns of agent handling, highlighting actions and decisions to inform training and performance improvement.
Resolution Status & Summary
Tracks outcomes and details of customer issue resolutions, improving resolution rates and customer retention through effective service.
Chat-AI Assistant
Offers instant data retrieval and support through an in-system chat interface, boosting operational efficiency and user experience for agents and managers.
Scorecard Wizard
Generates automated agent evaluations and feedback with actionable insights that drive workforce optimization and enhance customer interaction quality.
KPI Generator
Enables the setting and tracking of key performance indicators, fostering enhanced productivity and effective quality management to meet organizational goals.
RAG
Retrieval Augmented Generation, or RAG, enables you to give additional context to Xdroid IQ in the form of internal documents and resources, allowing the model to be more accurate.
Xdroid BI powered by Xdroid IQ
Xdroid BI is Xdroid’s latest service offering, part of our Zero-touch strategy that requires no client intervention in the implementation of our Speech Analytics solutions. Xdroid BI is an advanced business intelligence solution tailored to transform your operations by assessing your customer interactions with pre-configured KPIs. The service is crafted by experts at Xdroid to employ speech analytics to different aspects of your business and derive insights from them, enabling data-driven decision-making for impactful results.
Clients can reap the benefits of Xdroid BI across three different domains.
- Operational Intelligence
- Revenue Intelligence
- Customer Intelligence
Clients can pick and choose which of the three domains they wish to get assessed. It can be either one, a combination of two, or even all three. They can also choose specific use-cases under these domains. Altogether, this service ensures that Xdroid’s clients get the most out of our Speech Analytics solutions and Xdroid IQ’s NLP capabilities.
Why Choose Xdroid?
Our relentless pursuit of innovation, coupled with a client-first approach, ensures that Xdroid remains at the forefront of the speech analytics industry. By integrating Xdroid IQ’s advanced AI and NLP features into VoiceAnalytics, we’re not just offering a tool; we’re providing a solution that can transform your operations, boost customer satisfaction, and drive business growth.
Embrace the future of contact center operations with Xdroid. Let VoiceAnalytics be the game-changer your business needs to thrive in an ever-evolving landscape.
