Minimum Efforts, Maximum Outcomes with Xdroid BI
Welcome to the cutting-edge world of interaction analytics with Xdroid Business Intelligence (Xdroid BI). As a key component of our Zero-Touch Customer Strategy, we bring to you Xdroid BI, which provides specific pre-configured and tested solutions that can be adapted to your business needs and goals.
What is Xdroid BI?
XdroidBI effortlessly embeds sophisticated interaction analytics into your business framework, ensuring tangible results in key areas such as revenue intelligence, Voice of the customer, and operational efficiency, with minimal demand from your internal resources. The solutions seamlessly integrate into your existing systems, guided by our experts who ensure alignment with your strategic goals.
Core Domains of Xdroid Bi
Operational Intelligence
Transform your business operations using Xdroid BI. Implement our expert-designed call tags and enjoy significant cost savings, enhanced service quality, and improved operational efficiency.
Our solutions boost compliance, address customer vulnerabilities, and support agent well-being. Plus, leverage Xdroid IQ’s advanced AI and NLP technologies for deeper operational insights and superior decision-making.
Revenue Intelligence
Maximize your financial performance with Xdroid BI by refining sales strategies and optimizing marketing campaigns. Benefit from our exclusive Sales Stages and Early Churn Detection Model to attract and retain customers effectively.
Utilize advanced analytics to understand competitor impacts and equip your teams with the insights needed to prevent customer churn.
How does Xdroid BI work
In keeping with the Zero-Touch philosophy to reduce the customer’s need to configure the system as soon as possible, our experts can manage the entire setup and ongoing adjustments of the solutions should you want this. Xdroid BI incorporates expertly chosen pre-programmed KPIs tailored to your specific business requirements. We deliver actionable, impactful data enabling quick, informed decision-making. In addition, our experts can manage the entire setup and ongoing adjustments of the solutions should the customer want this.
Zero-Touch and Flexibility
Xdroid BI offers tailored solutions with minimal efforts that adapt to your unique needs. Whether it is selecting individual use cases, focusing on specific domains, or integrating a comprehensive mix of all three core areas, Xdroid BI provides the flexibility and customisation necessary for your business to thrive.
Benefits of Xdroid BI
By understanding and addressing the needs and pain points of customers, you can significantly enhance customer satisfaction levels. This leads to stronger relationships and increased customer loyalty.
The insights gained with Xdroid BI help streamline operations, automate routine tasks, and optimize resource allocation, leading to reduced costs and improved efficiency.
The feedback and insights derived from customer interactions are invaluable for informing product development and innovation, ensuring that offerings remain relevant and meet the evolving needs of the market.
By proactively identifying and addressing customer issues along with effective marketing and sales tactics businesses can prevent churn, retaining more customers over the long term and ensure a good conversion rate to drive growth.
Early Churn Detection Model
Predict and Reduce Customer Churn
Under Revenue Intelligence, Xdroid brings to you the Early Churn Detection Model. An AI-based Interaction Analytics model, fine-tuned and developed by experts to predict and reduce customer churn.
After the initial training period, the model continues to learn and improve its accuracy by integrating and analysing customer interaction data, ensuring customised and reliable predictions tailored to each business. It identifies early signs of dissatisfaction or disengagement, providing actionable insights.
With seamless integration, Xdroid offers a complete ecosystem for monitoring customer sentiment, assessing agent performance, and designing targeted retention strategies. The ‘risk score’ and intuitive visualisations, help companies prioritise actions and implement timely interventions. With this model, businesses can reduce churn, optimise operations, and deliver a superior customer experience.
In-Call NPS Prediction Model
Accurate Predictions beyond Customer Surveys
Xdroid’s Customer Intelligence offerings include the exclusive, In-call NPS Prediction Model. This model was created by Xdroid’s experts to prioritise the analysis of Voice of the Customers and Agents and to overcome the limitations of the traditional NPS surveys. Plagued by a low response rate and often capturing feedback only from customers with a negative bias, the traditional surveys paint a very inaccurate picture of the customer satisfaction levels and what actually occurred during the customer interaction.
Xdroid’s model on the other hand analyses what happens in the call as a whole, focusing on speech style, agent behaviour, customer effort, and sentiment evolution to provide a more accurate view of the customer experience. Unlike standard NPS, it highlights how customers are treated during interactions, offering actionable insights to optimise processes and agent performance.
The In-Call NPS Prediction Model requires an initial training phase to ensure accuracy, leveraging interaction data for fine-tuning. Fully integrated with VoiceAnalytics, it helps businesses improve satisfaction, reduce churn, and boost customer loyalty.
Experience Xdroid BI
Are you ready to integrate Xdroid BI into your business strategy? Contact us today for a personalised consultation and discover how our Zero-Touch Customer Strategy can transform your operations. Experience the next level of business intelligence with Xdroid BI.
