Málaga, Spain, 2nd June 2025
Xdroid, a global pioneer in AI-powered interaction analytics, is thrilled to announce its participation at the Digital Enterprise Show (DES) 2025, held from 10–12 June at FYCMA – Málaga Trade Fair and Congress Center.
At Pavilion 2, Stand 2E503, Xdroid will showcase its advanced solutions, including Xdroid BI, the company’s business intelligence module designed to convert interactions into actionable, strategic insights.
Dácil Borges (Global Director of Consultancy) and Vittorio Fiocco (Pre-Sales Consultant) will represent Xdroid on-site, ready to share insights and real-world success stories on how interaction analytics is transforming customer service, operational efficiency, and revenue strategies across industries.
As part of the official DES agenda, Dácil Borges will deliver a keynote on:
🗓 June 11, 2025
🕔 17:45 – 18:00
🎤 Topic: Churn and Predictive NPS: Anticipate Customer Churn Before They Leave
The presentation will focus on the importance of taking a proactive approach to customer service. Dácil will be taking the audience through their proprietary innovations, Xdroid’s Early Churn Detection model and the in-call NPS Prediction Model. These predictive AI, pre-configured models are designed by CX experts and leverage Xdroid IQ, Xdroid’s proprietary large language model (LLM). The models can identify at-risk customers before they leave, and track customer satisfaction levels, thus enabling businesses to take timely and targeted action. It is a true testament to how to harness the power of AI to anticipate dissatisfaction and reduce churn before it happens.
“DES 2025 is a phenomenal platform to share our vision with a global audience. Xdroid believes customer insights should not only inform decisions—they should drive change. Our solutions empower companies to act at the right time, with the right information, for the best outcomes.”
Xdroid is also seizing this opportunity to expand its global footprint. With clients across Europe, DES marks another step in sharing its innovative, agile, and client-first mindset with enterprises ready to transform how they understand and serve their customers.
"Our mission is to help companies extract insights from each customer interaction and convert that into meaningful actions—at scale. With Xdroid IQ and Xdroid BI, our clients get predictive business intelligence that spans Revenue, Operational, and Customer Intelligence. We’re excited to bring that message to the world stage in Málaga.”
About Xdroid:
Xdroid is a multi-award-winning B2B software company offering enterprise-grade interaction analytics powered by AI and proprietary LLM technology. Its solutions include Voice & Text Analytics, Predictive NPS, Quality Automation, and Xdroid BI—designed to drive long-term business impact.
Website & Event Info: www.des-show.com
