Xdroids Insights in Analytics. Part one: EmotionAnalytics
Watch our first interview with Andy Moorhouse, Director of Insights of Blue Sky.
Andy talks about the difference between empathy and sympathy. And how many Contact Center agents do display this to their customers, causing frustration.
So, when training your contact center agents, how do you teach them to reduce the level of customer frustration?
And how do you measure this? Xdroid can help you with this. Our EmotionAnalytics solution will analyze 100% of all calls.