In this Interview series, Gerry de Graaf, MD for Xdroid International interviews Andy Moorhouse, Director of Insights of Blue Sky about contact center improvement.
This interview series has already handled topics such as emotion analytics and average handling time, in this session we talk with Andy Moorhouse about Quality Control in Contact Centers and particularly about how complaints are managed. Read more about Quality Management here.
Previous videos from this series
Xdroids Insights in Analytics. Part one: EmotionAnalytics
Xdroids Insights in Analytics. Part two: Average Handling Time