In our second interview Gerry de Graaf, MD for Xdroid International talks with Andrew Moorhouse, Director of Insights of Blue Sky.
In this session Andrew talks about Average Handling Time in Contact Centers. Almost all Contact Centers measure Average Handling Time, but why?
Do you know what the most significant customer dis-satisfiers in your Contact Center are? Xdroid can analyze all your customer interactions. These insights will give you insights on how to improve your customer satisfaction.
Xdroid can analyze all your customer interactions. These insights will give you handles on how to improve your customer satisfaction. Read more about how Xdroid can support your contact center.