Watch Xdroid’s Gerry de Graafs interview with Andy Moorhouse,
Director of Insights of Blue Sky. In this serie of interviews, we talk about how analytical insights can help contact centers.
In part two, Andy talks about Agent Behaviour in Contact Centers and how to
look for, and measure the right things.
Articles
Analyzing the Now with Real-Time Speech Analytics: A Case Study
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
Rachel
September 6, 2023
