This year’s 15,671 attendees at the two day event had exclusive access to over 300 exhibitors and over 250 exclusive seminar sessions, including an incredible opening day one keynote from legendary astronaut, Chris Hadfield. The former commander of the International Space Station regaled the audience with tales of his time orbiting the earth and left a strong message on the importance of collaboration. Contact center supervisors and quality managers were curious about how to transform customer engagement with artificial intelligence. They arrived with challenges and left with solutions on how to improve customer experience with artificial intelligence analytics.
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