Vienna, Austria – April 2025
Xdroid, an innovative provider of advanced Interaction Analytics solutions, and AServices GmbH, a trusted software development and unified communications provider based in Vienna, announce a strategic partnership designed to transform and optimize the contact center industry in Austria and further expand operations across the DACH region.
AServices GmbH, under the leadership of Managing Director Ing. Alexander Marik, has built a robust reputation for delivering customer-centric solutions in ICT infrastructure, unified communication systems, and software development, increasingly focusing on leveraging artificial intelligence to enhance operational efficiency.
Xdroid IQ, launched in June 2024, also leverages advanced Retrieval Augmented Generation (RAG) technology to deliver powerful NLP and AI-driven capabilities such as automated categorization and summarization, intent identification, Net Promoter Score (NPS) prediction, and enriched interactions through intelligent chat and text generation.
Since Q3 2024, AServices GmbH is offering Xdroid’s full suite of Interaction Analytics solutions in Austria, including VoiceAnalytics, comprehensive Text Analytics covering text, chat, bot, and email interactions, the omnichannel solution, Interaction Analytics and the company’s proprietary LLM, Xdroid IQ.
The collaboration is supported by the extensive telecommunications expertise of Key Account Manager, Markus Grasel, and experienced Sales Director for the DACH region at Xdroid, Gabor Karsay, who will closely support and coordinate sales activities together with AServices GmbH.
Alexander Marik commented,
“AServices is excited to integrate Xdroid’s sophisticated Interaction Analytics solutions into our portfolio. Xdroid’s AI-powered analytics perfectly complement our own commitment to AI-driven efficiencies, enabling us to deliver unmatched value to the Austrian contact center market.”
Markus Grasel emphasized the operational advantages of the collaboration:
“Xdroid’s solutions bring exceptional clarity and transparency into customer interactions. Drawing on my experience in telecommunication infrastructure and procurement, I am confident we will significantly enhance service quality and efficiency for our clients.”
Gabor Karsay added:
“The partnership with AServices is pivotal for our growth in the DACH region. Their strong local expertise and customer-centric philosophy perfectly align with our strategic objectives. We look forward to a close collaboration to deliver outstanding solutions to Austrian businesses.”
As Xdroid and AServices GmbH approach one year of successful partnership, both teams are excited to combine their strengths in the field and help contact centers in Austria elevate their operations to the next level.
The flexible installation and pricing models offered by Xdroid solutions, including cloud-based or secure installations, provide high cost transparency and straightforward integration tailored to specific client needs, further strengthening their offering.
For more information on Xdroid, request a demo today at:
