Making Advanced Analytics Accessible to Every Manager
Manchester, UK — 25 September 2025
Brief
Xdroid’s newest feature, part of their proprietary LLM, Xdroid IQ, is a co-pilot that generates precise filter syntax on demand, cuts onboarding time, and enables adoption across non-technical teams. The launch was announced by Co-CEO Gerry de Graaf at the Executive CX Summit, an event organised for CX leaders in collaboration with its UK partner, Avoira, on 25th September 2025 at The Alan Hotel in Manchester.
Introduction
Xdroid, a leading Interaction Analytics solution provider, has just announced the launch of its newest feature, Xdroid IQ Co-Pilot, which further elevates the capabilities of its proprietary LLM. Xdroid is built on and operates according to the principles of agility and innovation, and this launch demonstrates just that.. The new capability within the platform’s Advanced Filter enables managers and supervisors to describe what they want to see in plain language—and instantly converts that prompt into the correct, production-ready filter syntax and code.
Gerry de Graaf, Co-CEO of Xdroid, unveiled the feature at the Executive CX Summit organised in Manchester, along with Xdroid’s partner in the UK, Avoira.
“With IQ Co-Pilot, we’ve removed the last mile of friction between curiosity and insight. Managers can simply ask as they would—"Show me calls in Spanish language where the silence ratio is higher than 30% and the TNPS score is lower than 6”—and trust the system to generate the right filters, immediately. It accelerates onboarding, boosts accuracy, and opens up advanced analytics to every team, not just analysts.”
Designed to make powerful analytics accessible to every function, Xdroid IQ Co-Pilot helps organisations drive value across departments, regardless of technical background. From CX and QA to Operations, Compliance, and Product, teams can now apply sophisticated filters accurately and at speed. They can also seek ‘on-the-fly’ assistance from this feature while browsing call details and an auto-apply option for faster workflows.
As Kalman Lovasz, Product Manager at Xdroid, explained:
“Co-Pilot sits natively in Advanced Filter, translating user intent into validated, explainable logical filters. Every prompt resolves to explicit syntax you can review, reuse, and audit. We’ve added guardrails for role-based access, and a preview step so non-technical users get power without risk—and experts get speed without losing control.”
The feature shortens the learning curve for new hires, essentially speeding up the onboarding process. Fahrettin Yilmaz, Customer Success Manager, Xdroid, says,
“Xdroid IQ Co-Pilot cuts that ramp-up dramatically. Teams can learn by example, apply best-practice filters consistently, and avoid misconfigurations—especially in QA calibrations and compliance checks.”
From a partner perspective, the advancement lands squarely on real-world needs. “UK enterprises want speed-to-value without adding headcount,” said Ian Taylor, Head of CX, Avoira.
“Xdroid IQ Co-Pilot makes advanced analytics genuinely self-serve for frontline leaders. It’s a practical step that unlocks faster decisions and measurable outcomes across contact centres and facilitates strategic customer engagement initiatives.”
How Xdroid IQ Co-Pilot Works
- Turns prompts into precision: Under the Advance Filter feature, managers and supervisors simply need to type a question or instruction and the Co-Pilot outputs exact filter logic and syntax, ready to run through the customer interactions.
- Guides as you work: Users can also request ‘on-the-fly’ assistance within call details or anywhere in the system with advanced filtering to refine queries or surface relevant dimensions without breaking their flow.
- Auto-apply for speed: To further speed up filtering, users can enable auto-apply within the call details section.
- Teaches by example: This feature is a great way for new managers/users to understand how filters work. They can simply inspect how existing filters are constructed to understand the logic behind them and follow the best practices going forward.
- Filter Checks: Users, both new and experienced, can also use the Co-Pilot to check their work, i.e. identify any mistakes in the syntax. The Co-Pilot can help by correcting any syntax errors in the rules/filters.
Why Xdroid IQ Co-Pilot Matters
- Faster time-to-insight: Applying advanced filters just became simpler and faster. The process from query to filter to insight is now quicker.
- Accuracy & consistency: Save time and resources by reducing ad-hoc errors; users can simply get the co-pilot to formulate the filter.
- Smoother onboarding and Accessibility for non-technical users: Advanced analytics made easy to use and even more accessible for users without any coding expertise or technical aptitude.
- Cross-functional adoption: Extending the value of customer interactions and contact centre to other departments and functionalities like Operations, Product, Sales, Marketing and Compliance.
Availability
“Xdroid’s goal is to deliver human-centric, AI-driven solutions to our clients. With each new development and feature, we want AI to enhance human expertise and intelligence, allowing our clients to benefit from the best of both worlds,”
Xdroid IQ Co-Pilot is available now as part of the Advanced Filter experience for existing customers. It is ready to use and supports quick implementation.
What’s Next: Xdroid IQ Co-Pilot Roadmap
This launch is just the first of a series of Co-Pilot features that Xdroid’s team of experts plans to release over the next few months. Xdroid’s vision with Co-Pilot is focused on making the configuration and implementation of the solution as effortless as analysis.
Users will be able to create and publish call tags with simple prompts, and the Co-Pilot will compile the instructions into clear, deterministic, rule-backed tag definitions which will be available across dashboards, QA, and reporting. Xdroid IQ Co-Pilot will be extended to Xdroid’s proprietary Composer, so managers, even without any technical aptitude, can author rules, conditions, thresholds, and actions via plain language, with preview/test, governance, and role-based approvals.
What to Expect
Users and potential clients of Xdroid can look forward to the next phase of the Xdroid IQ Co-Pilot features in the next quarter, i.e. Q4 2025. Curious for more? Schedule a demo session with an Xdroid expert today! Please fill out the form below to experience the power of Xdroid’s AI-driven solutions for yourself.
About Xdroid
Xdroid’s mission is to transform customer experience and contact centre performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent, and valuable information and insights about each conversation.
