Text Analytics is out now

We have added powerful text analytics functionality to our AI-driven automated speech and true emotion analytics contact center solution. This enables sophisticated analysis of emails, chats, social media interactions, reviews, surveys and Net Promoter Scores NPS. With near human-level precision it automatically recognizes the positive and negative meanings of phrases and summarizes key topics or hidden patterns. It provides contact centres with a 360-degree view of customer interactions, which can help reduce compliance issues whilst enhancing customer engagement, customer retention, service standards and productivity.

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