Voice and
text analytics
solutions to

  • Improve customer experience
  • Improve contact center quality
    and performance
  • Improve compliance

Increase Customer Retention

Start retention workflows by filtering out the most displeased customers. Immediate and efficient reaction to calls with negative emotions improve both customer retention and quality of customer handling.

 

Find out more about TNPS prediction and CRM integration

Boost Sales Conversion Rate

Increase sales conversion rates by analysing successful and unsuccessful sales attempts. Reveal differences in speech style, keywords and other meaningful metrics for both direct sales and inbound calls.

 

Find out more about True Emotion Detection

Reduce Agent Turnover

Increase loyalty and give better targets to call center operators by providing transparent and objective rating about their performance. Use gamification reports and automatic suggestions to keep them motivated.

 

Find out more about the HR module

Raise Efficiency of Call Handling

Reduce unnecessary music and silence time during calls and analyse root causes of them. Decrease average handling time by evaluating differences even at operator level, reviewing 100% of the calls.

 

Find out more about quality management

Reduce Legal Cases and Public Proceedings

Use keyword and emotion filters to detect threatening calls that could result in legal cases and public proceedings. Reduce the number of these cases by handling the situation in a proper way before it’s too late.

 

Find out more about keyword spotting

Automate Agent Coaching

Provide a transparent and objective track of each agent’s progress. Increase training level and efficiency by using real-time and post-processed feedback on each key metric valuable to your business.

Find out more about real-time feedback

Some of our clients

Start typing and press Enter to search