London, United Kingdom, 26th September 2024
Xdroid is proud to be recognised as a finalist in the prestigious Engage Awards 2024. The company is nominated in the category of “Best Use of Technology in Customer Engagement” for its innovative solutions in the field of customer support and engagement through interaction analytics solutions.
The Engage Awards, a benchmark for excellence in the customer and employee engagement industry, will reveal the winners at the highly anticipated ceremony on November 26, 2024. Hosted by renowned comedian, actress, model, and presenter Ellie Taylor, the event will take place at The Brewery on Chiswell Street in London, starting at 7:30 PM GMT.
This recognition honours Xdroid’s continuous commitment to innovation in the industry, showcasing its cutting-edge solutions that deliver high-value results and lasting business impact. Xdroid’s offline solution, Interaction Analytics, and its real-time solution, AgentAssist, have helped companies across industries gain actionable insights, streamline operations, and elevate customer satisfaction. This summer, Xdroid’s Interaction Analytics got a further boost of AI with Xdroid IQ, Xdroid’s proprietary multilingual large language model (LLM), which is their latest breakthrough, enabling businesses to leverage AI and NLP-driven insights.
Xdroid’s track record of innovation is also demonstrated by its robust suite of expertly configured Business Intelligence (BI) models. Notable among these are:
NPS Prediction Model, which boasts an impressive 93% accuracy in predicting Net Promoter Scores, and identifying Promoters, Detractors, and Neutrals, helps companies anticipate customer sentiment.
Early Churn Detection Model, designed to track early customer churn, identify its early signs, and help businesses retain valuable customers before it’s too late.
"Being named a finalist at the Engage Awards is a tremendous honour and a testament to our commitment to innovation and excellence in customer engagement solution.We are dedicated to providing our customers with actionable insights on customer and agent behaviour.”
"Xdroid is passionate about helping our clients transform their customer interactions into valuable business insights. Our solutions drive real business outcomes by improving Operational Efficiency as well as Customer Experience and enhancing Revenue Intelligence."
This accolade follows a series of wins for Xdroid, highlighting their dedication to offering best-in-tech solutions that meet the evolving needs of businesses and drive customer engagement forward.
The Engage Awards celebrate outstanding acustomer and employee engagement achievements and this year’s finalists represent some of the most innovative companies in the field.
For more information about Xdroid’s innovative solutions and their impact on customer engagement, visit xdroid.com.
About Xdroid
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
Experience Xdroid’s award-winning solutions in person, request a demo today:
