Amsterdam, Netherlands – July 16th, 2024
Xdroid is proud to announce a triumphant win at the prestigious ContactCenterWorld’s Global Top Ranking Performers Awards 2024, held in Amsterdam on June 26th. Xdroid bagged the Gold in the “Best Technology Innovation Award – Vendor/Live Agent Support Solution” Category affirming our expertise and reinforcing our position as a leader and innovator in the CX and contact center industry. This award specifically acknowledges the prowess of our best-in-class real-time solution AgentAssist.
AgentAssist is Xdroid’s cutting-edge real-time interaction analytics providing live support to agents, enhancing their performance, boosting their productivity, and aiding their well-being. The solution with its features like AI-based auto-summarisation, KPI checks, compliance checks, call wrap-ups etc is designed to elevate contact centre operations.
Xdroid has been able to demonstrate the versatility of its interaction analytics solutions that can be tailored to the specific business needs of our clients, resulting in substantial performance improvements and service quality enhancements including a reduction in Average Handling Time and a high accuracy rate in in-call NPS prediction through sophisticated AI and NLP technologies.
“We are thrilled to receive this prestigious award from ContactCenterWorld, acknowledging our relentless pursuit of innovation and excellence in contact center technology. Our products, including AgentAssist and the new Xdroid IQ, are designed to dramatically enhance client capabilities in customer engagement and satisfaction and create a lasting real business impact.”
This year’s ContactCenterWorld Awards was also memorable for two of Xdroid’s partners. Xdroid’s strategic partnerships with Avoira and Intelcia garnered recognition in their respective categories. Avoira, alongside Principal Insurance Limited, secured Gold for outstanding work in Quality Management and Compliance, while also enhancing agent well-being in the ‘Best Improvement Award- External Consulting/Training Services’ Category. Intelcia was awarded the Gold in the “Best Contact Center Award” category, celebrating their unique blend of human talent and disruptive technology that has significantly advanced business knowledge and improved customer experiences.
“The collective accomplishments of Xdroid and our partners at this global event highlight our unified vision and commitment to setting industry benchmarks. Being recognized at the ContactCenterWorld Awards validates our efforts to push the boundaries of customer service technology.”
As Xdroid continues to celebrate these remarkable achievements, the company remains committed to leading the development of solutions that set industry standards. We want to empower businesses worldwide with superior customer interaction technologies like with our recent unveiling of ‘Xdroid IQ,‘ which takes the capabilities of our existing offline VoiceAnalytics solution to the next level. Xdroid is thus dedicated to developing and providing advanced technology solutions for customer service industry.
About The Global Top Ranking Performers Awards 2024
The 2024 Global Top Ranking Performers Awards attracted over 2000 entries from over 80 nations. Now in its 19th year, these awards are regarded by many as the most prestigious awards in the industry and a few even refer to them as being like the Olympics for our industry as it’s not just a company competing against the company, but a nation against nation!
The Global Top Ranking Performers Awards are the ultimate industry awards for the contact center industry and are exclusively available from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices with around 220,000 members in 200 countries.
About ContactCenterWorld
Contact Center World is the World’s largest association for Contact Center & CX professionals with over 220,00 professional members. ContactCenterWorld.com was founded in 1999 and runs the largest awards program for our industry, the highest-rated events, offers networking for members, has over 40,000 documents online and offers daily tips, benchmarking data, employee engagement and customer experience programs.
About Xdroid
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
Experience Xdroid’s award-winning solutions in person, request a demo today:
