Germany’sleading Contact Center Solution integrator, sogedes and Xdroid, AI-based Voice, Text and Emotion Analytics Solution provider have signed a partnership agreement for the DACH market.
- AI-based Voice Analytics capabilities added to portfolio sogedes
- Official entry in the German market for Xdroid
- Xdroid provides (Real-time) Voice, email and text analytics
- Xdroid and sogedes will showcase together at the CCW in Berlin
Voice, Text and Emotion Analytics now available on the German-speaking market.
By adding Xdroid’sText and Voice Analytics solution to their portfolio, sogedes expands it’s market-leading Contact Center Solutions with Artificial Intelligence. Xdroid is a software development company enabling digital transformation in contact centers through Voice and Text Analytics Solutions based on Artificial Intelligence and Machine Learning.
“We see a growing demand for solutions which improve customer engagement, increases productivity and also helps contact centers to transform to a true customer engagement center. Gartner stated a 300% plus growth for this market last year. With Xdroid we added a first-class solution that provides a very competitive solution based on their own proprietary software”.
Berndt Walz, CEO sogedes
The innovative and competitive solutions help contact centers to understand the customer journey and bring them closer to a 360-degree customer view. It improves customer engagement as well as contact center quality and productivity.
“We are very proud to partner with sogedes, a leading integrator in the German-speaking market, which is very important to us. They have expert knowledge in the contact center field and a solid reputation. When you provide contact centers with software solutions that improve their quality, efficiency and customer experience, you also want to provide the same level of expertise and service to your customers. The key to Customer Proximity is partners that understand the local needs and give customers a triple-A experience”.
Gerry de Graaf, MD Xdroid International
With the Voice Analytics and Operator Assist solutions, all calls can be monitored and analyzed in real-time but also in post-processing. Key analytics information can be integrated with NPS, CRM or other data for further analysis and action.
Xdroid and sogedes will be present at this year’s CCW on February 19-21 in Berlin. Xdroid releases their Operator Assist and Email Analytics modules during CCW. As well as the release of its Real-time Operator Assist module, Email Analytics, and routing solution. Especially for the German market Xdroid also releases its offline analytics in German.
Xdroid’smission is to transform customer experience and contact centers performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent and valuable information and insights about each conversation.
By providing tailored end-to-end services and solutions, sogedes is putting customer engagement and operational excellence at the heart of their clients’ digital transformation. With their offer of leading-edge software solutions, they improve their clients’ customer communication, improve service processes and bring greater efficiency to their operations.