Mexico City, Mexico | March 19, 2026
Xdroid is proud to announce that it has been awarded the Bronze Prize at the 21st edition of the National CX & EX Awards, organised by the Mexican Institute of Teleservices (IMT) as part of the Global CX Forum.
Xdroid received this recognition in the category “Best Data Analytics Initiative” for its project, “VoiceAnalytics as an Engine of Digital Transformation in Mega Travel.”
The award celebrates the successful implementation of Xdroid’s Speech Analytics solution within Mega Travel, a leading tour operator in LATAM. What makes this achievement particularly significant is what it has proven within the tourism industry. With this project, we see the impact of, and thus the importance of, data analytics in a sector, like tourism, not traditionally associated with advanced analytics transformation projects.
The ceremony was attended by Antonio Amaya, Country Sales Manager, from Xdroid International, alongside Luis García (CIO) and Yalcin Cankaya (CFO), from Mega Travel, reflecting and representing the strong partnership behind this initiative.
This recognition highlights how Speech and Interaction Analytics are expanding beyond traditional contact centre-heavy industries and proving their value across diverse sectors. Today, customers from every walk of life expect high-quality service, fast resolution, and personalised attention. Whether in tourism, retail, finance, or healthcare, investing in customer experience and the voice of the customer is no longer optional; it is a strategic imperative.
Through Xdroid’s VoiceAnalytics platform, Mega Travel has transformed the way it listens to and learns from customer conversations, identifying friction points, improving service quality, empowering teams with actionable insights, and driving measurable operational improvements.
“We are very proud of this recognition. Implementing Speech Analytics has allowed us to better understand our customers and support our teams with true business intelligence, at the customer, revenue and operational level.”
“This Bronze Award is a powerful validation of the work achieved together with Mega Travel. It demonstrates that advanced Interaction Analytics is not limited to traditional contact center industries. Every organisation that values its customers can benefit from listening more intelligently to their conversations. When businesses invest in this part of the customer journey, they unlock opportunities for smarter decisions, stronger teams, and more meaningful customer relationships,”
This Bronze Award reinforces Xdroid’s commitment to helping organisations across industries harness the power of conversational intelligence to make smarter decisions, enhance employee performance, and deliver exceptional customer experiences.
About Xdroid
Xdroid’s mission is to transform customer experience and contact centre performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent, and valuable information and insights about each conversation.
