January 2026, Mexico
Xdroid is pleased to announce a strategic partnership with Neocenter, one of Mexico’s most respected technology distributors. This collaboration strengthens Xdroid’s established presence in Latin America and marks a significant milestone in its broader expansion into LATAM’s rapidly growing CX and customer service market.
Recognised across Europe for its innovation, accuracy, and ease of deployment, Xdroid has earned multiple industry awards for delivering advanced analytics solutions that help organisations optimise customer experience, improve agent performance, and enhance operational efficiency. With successful deployments in LATAM countries, the partnership with Neocenter further solidifies Xdroid’s footprint in the region while unlocking new growth opportunities in Mexico.
As part of the partnership, Neocenter will distribute and support Xdroid’s cutting-edge analytics platform nationwide, facilitating clients’ ability to understand their end customers better. Leveraging its extensive experience across multiple technology verticals, Neocenter will empower Mexican enterprises, in-house call centers, and BPOs to transform their operations through customer insights and AI-driven business intelligence.
“This partnership with Neocenter represents a major step in our LATAM expansion and a strong reinforcement of our commitment to the LATAM market. Xdroid has grown into a trusted, award-winning speech analytics provider in Europe and beyond, and Mexico is a strategic market where demand for high-quality AI and CX solutions continues to accelerate. Together with Neocenter, we are poised to help organisations elevate their customer interactions and achieve impactful business outcomes.”
“This partnership is a milestone in our strategy to accelerate growth for Xdroid in Latin America. Neocenter’s nationwide presence, technical excellence, and long-standing customer relationships make them an ideal partner as we bring next-generation analytics capabilities to Mexico’s evolving contact center and BPO sectors.”
Working closely with Xdroid, Neocenter will assist in lead development, nurture opportunities, and support client engagements throughout the sales lifecycle. Thus, together, we ensure a seamless distribution and customer support across the country.
“We are excited to partner with Xdroid and deliver their best-in-class analytics solutions to the Mexican market. Customer experience is increasingly becoming a competitive differentiator. With Xdroid’s award-winning technology, organisations gain access to powerful insights that enhance quality, compliance, and customer satisfaction.”
About Xdroid
Xdroid’s mission is to transform customer experience and contact centre performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent, and valuable information and insights about each conversation.
About Neocenter
Neocenter is a leading Mexican distributor specialising in unified communications, video collaboration, and advanced technology solutions. Renowned for strong technical expertise and a robust partner ecosystem, Neocenter supports organisations nationwide with tools, programming, training, and integration services that drive operational success.
