Palermo, Italy
12th May 2026
A Unified Vision for Customer Journey
Xdroid successfully concluded the 5th edition of Partner Days, bringing together its exclusive network of international partners, integrators, and resellers from leading organizations across 7 different countries in Europe and Latin America.
Partner Days is where Xdroid’s global ecosystem comes together to align on shared business objectives. Centered around this year’s theme, “Owning the Customer Journey,” the event highlighted Xdroid’s commitment of delivering solutions that help businesses gain full visibility, gain insights, and control across multiple customer touchpoints using advanced analytics and their new AI-driven capabilities.
The multi-day gathering from 5th of May to 7th of May in Palermo, Sicily, Italy featured cutting-edge product innovations, real-world success stories, and deep-dive discussions on the evolving landscape of customer experience and interaction intelligence. Together with its partners, Xdroid redefines how businesses connect with their customers.
Innovation, Insights, and Real-World Impact
Attendees experienced firsthand demonstrations of Xdroid’s latest innovations including Xdroid IQ 3.0, a new and improved version of Xdroid’s proprietary LLM, an innovative ticketing solution, a more accessible version of their enterprise solution called Xdroid Insights with Entry and Extended Level functionalities and a clear scalable path to upgrade as and when required and finally, also introduced the capability of analysing back-office Ticketing Interactions into its VoiceAnalytics solution.
These innovations were also complemented by compelling case studies showcasing measurable success across industries. The sessions reinforced the importance of data-driven decision-making in enhancing customer experience, revenue intelligence, compliance management, and operational efficiency. In addition Xdroid revealed Voicebot technology that fully integrates with its analytics solution offering the possibility for multiple applications.
Cultural Exchange and Strategic Collaboration
Beyond business, the event offered a rich cultural experience, strengthening relationships within Xdroid’s global partner ecosystem. Interactive workshops, networking sessions, and regional showcases fostered collaboration and exchange of deep industry knowledge.
Partner Perspective
The success of Partner Days 2026 was reflected not only in the innovations unveiled, but also in the enthusiasm and collaboration shared by partners from across Europe and LATAM. Attendees praised the event’s strong vision, insightful discussions, and Xdroid’s commitment to shaping the future of customer experience together.
“Xdroid Partner Days 2026 was brilliant. From the sessions to the discussions and networking, the entire experience reflected the strength of the Xdroid team and their vision for ‘Owning the Customer Journey.’ We’re excited for what’s ahead and proud to be part of this journey together.”
“A huge congratulations to the Xdroid team for hosting such a well-curated and engaging event in Palermo. We enjoyed great conversations and witnessed exciting innovation. We’re very happy to continue growing alongside Xdroid as the future of CX evolves.”
Closing Remarks
Closing out this year’s event, Gerry de Graaf, Co-CEO of Xdroid, reflected on the momentum generated during the three-day gathering and the exciting road ahead for the company and its global partner ecosystem and said:
“Partner Days 2026 showed us just how much opportunity lies ahead when innovation and partnership come together with a shared vision. From advanced AI and ticketing analytics to making speech analytics more accessible, we are entering an exciting new phase for Xdroid. We look forward to continuing this journey together with our partners as we take the next steps toward truly owning the customer journey.”
