February 2026
Xdroid is proud to announce a new strategic partnership with XCALLY, the Italian technology company specialising in omnichannel contact center platforms. This is a major milestone for Xdroid for its expansion into the Italian and European markets and reinforces its commitment to transforming customer experience through innovation, efficiency, and human-centred AI.
The partnership combines Xdroid’s Interaction Analytics, which comes with advanced AI-driven and automating features, and XCALLY’s robust omnichannel contact center platform. Together, these capabilities enable businesses to manage AND analyse 100% of their customer interactions, whether it’s voice, chat, email, or messaging within a single, unified system. The two companies will empower organisations to deliver seamless, efficient, and highly personalised customer journeys while improving operational performance and contributing towards long-term business growth.
Built on decades of experience in telecommunications and VoIP technologies, XCALLY’s platform is designed to support modern customer service operations with flexibility and reliability. With a strong focus on human-centred AI, XCALLY helps companies worldwide balance automation with empathy, ensuring technology enhances meaningful customer interactions.
This collaboration marks a unique, deep integration of both solutions. It is driven by the ambition to go beyond traditional integrations and deliver a truly one-stop-shop solution for their customer service operations.
“Partnering with XCALLY is a strategic step towards providing a truly unified experience. XCALLY’s deep expertise in omnichannel contact center solutions, along with our AI-driven analytical capabilities, allows us to offer enterprises a proactive approach to customer engagement, one that drives efficiency, business intelligence, and better customer experiences,”
Through this direct integration, the combined technologies create a cohesive ecosystem where processes, data, and interactions are natively connected and effortlessly analysed. The result is a singular platform that simplifies operations, enhances the end-user experience, and unlocks new levels of efficiency and value, centred around effectively addressing the needs of the customer.
“Joining forces with XCALLY represents an important step in our mission to revolutionise the customer experience space through our award-winning technology. By integrating Xdroid’s AI-driven solution with their omnichannel platform, we are enabling organisations to deliver smarter, more efficient, and truly personalised customer interactions,”
The partnership aims to innovate and empower contact centers to operate more intelligently and efficiently while living up to the rising customer standards and expectations in the following ways:
- Omnichannel customer engagement on a single, unified platform
- AI- and automation-driven customer experiences
- Seamless, efficient, and personalised customer interactions
- More efficient contact center operations
- Scalable solutions for modern customer service environments
- Driving smarter data-driven business processes
“Great customer service today requires both the right technology and clear insights from data. By partnering with Xdroid, we combine powerful AI analytics with XCALLY’s omnichannel platform to help businesses understand every interaction and continuously improve performance. Together, we enable organizations to deliver more efficient operations and better customer experiences across all channels,”
Xdroid and XCALLY are now positioned to serve as key partners for organisations looking to accelerate digital transformation in customer care and turn their contact centers from cost centers to proactive business insights centers across Italy and beyond.
About Xdroid
Xdroid’s mission is to transform customer experience and contact centre performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent, and valuable information and insights about each conversation.
About XCALLY
XCALLY is an Italian technology company specialising in omnichannel contact center solutions. Its platform enables businesses to manage all customer interactions, voice, chat, email, messaging, and social channels within a single, unified system and is designed for customer care management and customer experience improvement.
