Mexico, 30th July 2026
Xdroid announces a new strategic partnership with Grupo ITS, a leading Mexican IT consulting and services company specialising in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions.
Founded in 2003, Grupo ITS brings more than 20 years of experience helping organisations modernise business communications, accelerate digital transformation, and enhance customer experience. The company supports a broad range of customers, from startups to large enterprises and helps them integrate advanced cloud technology platforms that reduce operational complexity, improve team collaboration, and optimise customer engagement.
Xdroid and Grupo ITS will partner and work together to deliver innovative communication and customer experience solutions across Mexico and Latin America. The collaboration combines Xdroid’s AI-driven solutions and expertise with Grupo ITS’s deep regional market knowledge, implementation capabilities, and proven track record in cloud communications.
Grupo ITS is also officially recognised as one of Five9’s largest and most established strategic partners in Latin America. The company is also a Certified Implementation Partner and has been awarded the “Breakthrough Partner of the Year” award by Five9 in the year 2021 and 2022, thus proving their leadership and credibility in the CCaaS ecosystem.
“We are excited to partner with Grupo ITS. Their extensive experience, strong customer relationships, and proven expertise in the Communications Industry as a whole make them an ideal partner as we expand our reach and deliver greater value to organisations in Mexico and even Latin America.”
“As CEO of Grupo ITS, I am pleased to announce our recent commercial alliance with Xdroid, a leading provider of advanced speech analytics and customer interaction intelligence solutions. This partnership represents an important step in our strategy to strengthen Grupo ITS’ commercial offering across the Latin American market by incorporating leading technologies that deliver tangible value to contact centers and customer experience operations. Through this alliance, we will expand our portfolio with innovative tools that help organizations gain deeper insights from customer interactions, improve operational performance, and accelerate their adoption of AI-driven solutions. At Grupo ITS, we are committed to bringing best-in-class technologies to our customers. Our collaboration with Xdroid reinforces that commitment and allows us to continue supporting companies in Latin America with solutions that drive measurable business impact.”
The partnership will focus on helping organisations deploy and optimise CCaaS and UCaaS solutions that enable more agile customer service operations, stronger internal collaboration, and improved customer experience outcomes.
About Xdroid
Xdroid’s mission is to transform customer experience and contact centre performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent, and valuable information and insights about each conversation.
