Mexico City, Mexico | March 4, 2026
Xdroid is proud to announce its nomination at the 21st edition of the National Customer Experience and Employee Experience, organised by the Mexican Institute of Teleservices (IMT) as part of the Global CX Forum, taking place on March 11, 2026.
Xdroid has been nominated in the category, “Best Data Analytics Initiative” for its project, “VoiceAnalytics as an Engine of Digital Transformation in Megatravel.”
This nomination recognises Xdroid’s innovative application of Interaction Analytics to drive meaningful digital transformation for companies, especially within the tourism industry. This collaboration marks the company’s strategic foray into the dynamic sector.
In tourism, customer experience is no longer defined solely by destinations; it is shaped by every interaction along the journey. From the first inquiry to post-travel support, customers are looking for a meaningful connection and convenience. Thus, each conversation becomes an opportunity to build trust, loyalty, and means for long-term growth.
Through its advanced VoiceAnalytics solution, Xdroid enables organisations to:
- Discover what travellers truly need
- Identify friction points across the customer journey and track escalations
- Equip service teams to be more productive and act proactively
- Transform customer conversations into strategic, data-driven decisions
Xdroid’s collaboration with Mega Travel Touroperador in Mexico stands as a powerful example of innovation meeting a customer-first culture. By leveraging Xdroid’s insight-driven analytics platform, Mega Travel is enhancing service quality, streamlining operations, and creating smoother travel experiences for its customers.
“This nomination is a true honour! We want to thank the Mega Travel team, who from the very beginning have made the most of the platform and shown how powerful tools like this can be for the tourism industry. By adapting the solution to their operations, they have achieved outstanding results, and this nomination is proof of the impact that data-driven insights can have in transforming customer experiences.”
The winners will be announced during the Global CX Forum ceremony on March 11, 2026.
