Press Release: Xdroid will be at the Customer Engagement Summit 2025
London, United Kingdom
Aug, 2025
Xdroid is pleased to announce its participation at the Customer Engagement Summit 2025 in London. The event will take place on October 9, 2025, where Xdroid will be featured with a dedicated booth. The company will be represented by Gerry de Graaf, Managing Director, and Dacil Borges, Global Director of Consultancy.
The UK’s Customer Engagement Summit is one of the industry’s most prestigious gatherings, bringing together senior professionals from across customer service, contact centre, and experience management roles. With multiple successful implementations and award recognitions in the region, Xdroid is uniquely positioned to contribute to the conversation on how AI and automation are transforming contact centres and customer service operations into strategic CX hubs.
We’re looking forward to showing leaders in the UK how our clients are turning their contact centres into high-impact CX game changers, leading to best-in-class Customer Engagement
“We are excited to connect with fellow innovators at the Customer Engagement Summit. The UK has always been an important market for us. This event is a fantastic opportunity to share how Xdroid helps organisations across different industries, be it banking and finance, or the public sector, turn 100% of their customer interactions into actionable insights on Customer Engagement, Revenue Intelligence and Operational excellence, leading to measurable results.”
Adding to this, Dacil Borges, Global Director of Consultancy at Xdroid, stated:
“We are excited to connect with fellow innovators at the Customer Engagement Summit. The UK has always been an important market for us. This event is a fantastic opportunity to share how Xdroid helps organisations across different industries, be it banking and finance, or the public sector, turn 100% of their customer interactions into actionable insights on Customer Engagement, Revenue Intelligence and Operational excellence, leading to measurable results.”
Xdroid will be spotlighting its latest capabilities, and how they drive Customer Engagement, including:
- Proprietary Multilingual LLM – Xdroid IQ: Xdroid IQ is Xdroid’s proprietary, multilingual large language model (LLM), purpose-built to bring secure, enterprise-grade AI to contact centre operations. Unlike generic models, Xdroid IQ is specifically trained for customer interaction analysis, enabling businesses to deploy AI-driven Interaction Analytics in a fully GDPR-compliant and data-secure environment. With Xdroid IQ, organisations gain deeper insights into customer behaviour and sentiment, allowing them to enhance service quality, boost customer satisfaction, and drive smarter, more engaging customer experiences—without sacrificing control over their data.
- Custom dashboards: Xdroid’s custom dashboards empower contact centres to tailor analytics to their specific business goals and KPIs—delivering visibility into what matters most. By surfacing actionable insights on agent performance, customer sentiment, call drivers, and journey pain points, these dashboards help organisations respond more quickly, optimise operations, and continually improve service quality. The result is a more agile, data-driven approach to customer experience that enhances satisfaction, reduces effort, and drives long-term loyalty.
- Xdroid BI: Xdroid’s built-in business intelligence layer is designed specifically for contact centres. It transforms conversational data into actionable insights through intuitive dashboards, industry metrics, and customizable reporting. Integrated directly into the Xdroid platform, XdroidBI empowers users to analyse trends, monitor KPIs, and make data-driven decisions without needing external tools or complex setups.
- Real-Time Agent Assist: Xdroid’s Real-Time Agent Assist brings the power of Interaction Analytics into live conversations—providing agents with real-time guidance, contextual prompts, and next-best actions as they speak with customers. This not only improves agent confidence and consistency but also reduces errors and call handling time. By supporting agents in the moment, Xdroid helps deliver faster, more personalised, and more effective service, enhancing the overall customer experience and driving stronger engagement.
Why Visit Xdroid at the Summit?
Many organisations still struggle to bridge the gap between insights and action. Xdroid’s AI-powered platform changes that. It doesn’t just analyse past interactions—it actively drives improvements in agent behaviour, customer outcomes, and business KPIs.
With multiple award-winning deployments across Europe and a strong presence in the UK, Xdroid is shaping the future of customer engagement, helping businesses and public sector organisations drive next-generation customer engagement and transform the CX landscape using conversational data. Thus, transforming contact centres into strategic drivers of value, not just cost centres.
Visit Xdroid at the event to explore how industry leaders are leveraging interaction analytics to elevate operations — and why more UK organisations are turning to Xdroid for insights, actions, and results.
About Xdroid
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
