Xdroid, a global leader in interaction analytics, proudly announces its new strategic partnership with Aurantis, a dynamic technology consultancy firm known for its ability to drive business transformation through innovative solutions. This collaboration will combine Xdroid’s cutting-edge AI-powered Interaction Analytics solution with Aurantis’ expertise to deliver enhanced customer experience solutions, addressing the growing demand for digital transformation in Spain’s vibrant business environment.
Spain’s customer service market is undergoing a profound shift, driven by increased customer expectations and digitalization efforts across all sectors. Spanish companies are actively seeking AI-powered solutions that provide deeper insights into customer behaviour, optimize agent performance, and improve overall efficiency. This partnership will give businesses the tools to unlock actionable insights and deliver exceptional customer experiences.
“We are excited to join forces with Aurantis. Their deep expertise in business transformation complements Xdroid’s mission to empower businesses with advanced interaction analytics. Together, we can help companies optimize their customer interactions and make data-driven decisions that drive results.”
Aurantis brings strong local market expertise, helping businesses across industries improve their digital operations. Integrating Xdroid’s AI-driven solutions will enable companies to gain a competitive edge by leveraging customer interaction data.
“Partnering with Xdroid allows us to enhance the solutions we offer to clients by integrating powerful AI-driven insights into their customer service processes. We’re excited to bring Xdroid’s advanced analytics solutions to our customers, helping them make data-backed decisions that drive operational improvements and elevate the customer experience.”
This collaboration has already proven to be a resounding success, as the partnership recently won the prestigious ‘Best IT Project in Speech Analytics’ award at the Platinum Customer Experience Awards 2024, organized by Contact Center Hub. This award underscores the partnership’s powerful impact in delivering AI-driven analytics solutions that transform customer service capabilities. This partnership is set to further open new opportunities for companies looking to enhance their customer service capabilities in Spain’s rapidly evolving market.
“Spain’s customer service market is a dynamic and exciting space where businesses are keen to adopt AI and analytics tools. Partnering with Aurantis gives us the ability to offer world-class technology to Spanish companies, helping them navigate this competitive landscape while improving operational performance.”
If you wish to know more about Xdroid’s offerings, click here.
About Xdroid
Xdroid’s mission is to transform customer experience and contact center performance through analytics software based on artificial intelligence. We automatically provide objective, consistent, and valuable information and insights about each conversation by processing all customer interactions.
About Aurantis
Aurantis is a strategic partner for its clients, driven by innovation, efficiency, and customer experience, with over 20 years of expertise in customer interactions. As a boutique firm, Aurantis provides tailored, end-to-end solutions that blend highly specialized people, processes, and advanced technology to support the full Customer Journey. Its independent, startup spirit empowers Aurantis to adapt quickly, personalize relationships, and immerse itself in clients’ cultures. Aurantis excels in designing flexible, secure solutions that enhance customer acquisition, retention, and experience. With its technology development team and membership in the unique Sertram Technology Complex, Aurantis is committed to transforming businesses through innovation and engineering excellence.
