Press Release: Xdroid announces the launch of Xdroid IQ

Mallorca, Spain – May 16, 2024 – 

Xdroid is thrilled to announce the launch of Xdroid IQ, their latest advancement in natural language processing (NLP) and AI. The announcement was made at Xdroid’s 4th Annual Partner Days held from May 14th to 16th in Mallorca, Spain.

Xdroid IQ represents a significant leap forward in AI technology, integrating smart capabilities with large language model frameworks. This revolutionary platform offers a suite of advanced features including auto-categorization, auto-summarisation, intent and resolution identification, as well as  Net Promoter Score (NPS) prediction. Additionally, Xdroid IQ supports enriched interactions through chat and descriptive text generation and is poised to include Advanced Quality Management (AQM) with free-form QA capabilities.

In the next release, Retrieval Augmented Generation (RAG) will also be added.

Key benefits of Xdroid IQ include:


  • On-Premise Installation: Ensures complete control over the AI environment, alleviating concerns related to data security, privacy, and reliability.

  • GDPR Compliant: With no GDPR implications, Xdroid IQ allows for seamless integration, especially within the European Markets and even beyond. 

  • Proprietary Data Training: With this level of security, one can even tap into Xdroid’s Generative AI Model. The model can be trained with confidential or proprietary company data, offering customization to meet specific customer needs.

“Xdroid IQ is a set of comprehensive and smart capabilities that truly elevate our solutions. This proves how AI is the heart of the solution designed to enhance security, reduce costs, and extend the capabilities of emotion handling in business operations,” said Gerry de Graaf, co-CEO of Xdroid. “We are proud to offer a system that not only meets but exceeds the industry standards in every aspect.”

Key Features of Xdroid IQ

  1. Auto-Summarisation: Swiftly generated summary of the interactions that highlight the key points of the call. 

  2. Call Categorisation: Deep dive into each call with Automated determination of the different call categories with call intent and associated sentiment. Get AI-generated quick insights and classification of the call sentiments and intents, capturing the essence of interactions.

  3. Intent Analysis: Categorise the calls based on the root cause or the main issue tackled during the call. 

  4. Call Reason Evaluation: Brief description of the core reason behind every call.

  5. NPS (Net Promoter Score) Prediction: Gauge customer satisfaction and loyalty directly from call data.

  6. Agent Action Summary: Breakdown of how the agent handled the call and the actions and decisions taken by them during calls.

  7. Resolution Status & Summary: Track the outcome and details of customer issue resolutions.

  8. Chat-AI Assistant: Chat support within the system to assist the agents, supervisors, managers or any user of the solution with instant data retrieval.

  9. Scorecard Wizard: A new way to generate instant automated agent evaluations, feedback, and analysis of customer interactions. 

  10. KPI Generator: Set and track key performance indicators for enhanced productivity and effective quality management.


“Xdroid IQ is crafted to elevate every customer interaction and get the most out of it. By harnessing the power of our new large language model, we are pushing the boundaries of what AI can achieve in real-world applications,” said Istvan Feher Co-CEO, Xdroid. “Innovation is at the forefront of our work. It has enabled us to integrate state-of-the-art technology that not only enhances current functionalities but also opens new avenues for customized AI solutions.”

Xdroid IQ’s launch is a testament to Xdroid’s commitment to delivering cutting-edge technology solutions that empower businesses to thrive in an increasingly digital world. 


For more information about Xdroid IQ or to schedule a demonstration, please visit:

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