Mechelen, 15th November 2021
Highlights:
· Xdroid officially enters the South American market
· Xdroid’s Speech Analytics solutions added to the service portfolio of CAT
Business Process Outsourcer CAT Technologies and Speech Analytics provider Xdroid are pleased to announce they have entered into a strategic partnership, incorporating Xdroid’s speech solutions to CAT’s next-generation contact center technology services.
CAT Technologies is Argentina’s leading company in the business process outsourcing, contact center, and customer experience sector and promotes the culture of digital transformation among its customers and employees. The BPO had been in search of tools that could contribute to improving the quality of customer service and transform internal processes, always staying at the forefront of technological innovation. One of the key tools that will form part of CAT’s “New Generation Solutions” portfolio will be VoiceAnalytics of Xdroid, selected due to its exceptional Spanish language engine and intuitive interface.
With VoiceAnalytics, CAT will be able to provide a range of solutions to their customers, granting them the ability to simplify quality monitoring, improve customer experience and ensure compliance. CAT’s customers will be able to transform data into valuable insights for their marketing, customer service, sales, and collections departments by analyzing 100% of voice interactions. The capability to send automated alerts to supervisors and managers when detecting signs of non-compliance and poor customer experiences is one of Xdroid’s most promising functionalities.
This partnership represents a milestone in Xdroid’s growth path, adding not only one more country but also one new continent to the company’s presence list.
Cat Technologies’ BI & Data Analytics Manager Javier Lobos stated:
“As part of the Business Transformation strategic plan that is being implemented by CAT Technologies, we carry out solutions with Artificial Intelligence at their core that allows us to be one step ahead of our competitors and to lead the market in the provision of innovative services. Our motto is that technology does not replace humans, and as proof, we provide solutions that combine technology with highly qualified human resources. This is possible thanks to the strategic alliance with Xdroid”.
While Xdroid’s Managing Director Gerry de Graaf said:
“We are very happy to expand our activities in the Spanish-speaking market to Argentina and South America through the cooperation with CAT Technologies. Through this combination of technology and in-depth customer and contact center operations knowledge, we will bring great value to CAT’S customers. We are especially looking forward to helping them get insights in compliance and fraud prevention to increase customer confidence and satisfaction.”
About CAT Technologies
CAT is the leader in Contact Center services, Customer Experience, and Business Process Outsourcing.
They have operation centers in Buenos Aires, La Punta (San Luis), and commercial offices in Miami. Their customers are leading companies in the areas of Entertainment, Banking, Financial Services, Telecommunications, Utilities, and others; to whom they provide Omnichannel contact center solutions of Customer Service (SAC), Telemarketing, Social Media, Collections, and Fulfillment generating and managing millions of interactions per month.
About Xdroid
Xdroid is an independent, privately-owned software development company. This enables them to respond to changes quickly. Xdroid’s Artificial Intelligence solution, based on deep expertise, provides actionable information that leads to measurable results for their customers. Analytics knowledge is the backbone of their development team. Years of experience developing high-tech software for contact centers of financial institutions, utility companies, telecom, and operators give them an incredible edge.
Contact info
Selha Karabulut Ledo
Xdroid International
Selha.karabulut@xdroid.com
Federico Sardi
CAT Technologies Group
fsardi@cat-technologies.com
