Mechelen (Brussels North), Budapest
On 13th September 2022, Xdroid, a privately owned Speech Analytics solution provider with Headquarters in Mechelen, Belgium, and R&D in Budapest, Hungary announced that it has become an Amazon ISV (Independent Solution Vendor) partner. Xdroid will now be implementing its solutions for multiple customers and be hosted on the Amazon Web Services (AWS) environment. The solution will be natively integrated with Amazon Connect to provide both real-time and offline speech analytics
As an ISV, Xdroid meets all the criteria, has passed several tests, and demonstrated that it can be successfully implemented on and integrated with Amazon Cloud Solutions, specifically AWS and Amazon Connect.
Customers that host their solutions on AWS can also host the Xdroid VoiceAnalytics and Agent Assist solutions in the AWS cloud environment. With Xdroid, AWS customers can benefit from the highly advanced real-time and offline Speech Analytics capabilities that it offers. Xdroid natively integrates with Amazon Connect.
Xdroid has deployed thousands of agents on AWS both offline and in real-time as well as realized a large-scale integration with Amazon Connect for Capita together with its UK partner Avoira.
“We are happy with the recognition by Amazon of our accomplishments to integrate with Amazon Connect and being able to provide a hosted service on AWS. There are many customers that host their services on AWS and Amazon connect is steadily increasing its market share. We are happy to offer native Amazon Connect integration to our customers” says Gerry de Graaf, Managing Director of Xdroid International.
He continued “ We could not have accomplished this without the support of our UK partner Avoira. They have been managing the integration aspects on the Amazon site. Their knowledge of IT and communications infrastructure has been invaluable”
Amazon commented on the same saying, “We are happy to add Xdroid to our ISV partner base. They offer a truly differentiating solution in the Speech Analytics market based on proprietary and best-of-breed technology.“
About Xdroid
Xdroid’s mission is to transform customer experience and contact centers performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent and valuable information and insights about each conversation.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully-featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
Contact
| Şelha Karabulut Marketing Manager selha.karabulut@xdroid.com +34 602 441356 |
