Meet us at the Call & Contact Centre Expo
Meet us at the Call and Contact Centre Expo at the ExCel in London at Pennine stand #356
Improve CX with real-time analytics and Omni-Channel CC options.
Our UK based business partner Pennine, will be showcasing two exciting contact centre solutions; CC4Skype and Xdroid. Xdroid is designed to improve the customer experience by improving agent performance during the call through real-time analytics.
Xdroid will demonstrate the real-time AI-powered VoiceAnalytics solution with built-in TRUE emotion detection live. With real-time analytics of both voice and text communications, it provides valuable Net Promotor Score insights into the quality and efficiency of client communications. An incredibly powerful tool that automatically processes every call and can detect a range of emotions, reporting on whether customers are displaying displeasure, uncertainty, disappointment or happiness. The qualitative data yielded can be used to significantly enhance customer satisfaction, with clients utilising Xdroid benefiting from an increased client retention rate of 30%, an inbound sales uplift of 14% as well as increased agent retention and reduction of legal and regulatory action.
Visit the Pennine team on stand 356 to see Xdroid’s solutions for yourself.