Press Releases
March 4, 2026
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AI that transforms your Interactions
into Business Insights
Empowering you with AI-driven solutions that unlock
Xdroid turns conversations into insights you can trust and act on.
Move from reactive firefighting to
proactive decision-making.
Don’t believe us? Claim a personalized business assessment
and learn what we can do for your business.
Early engagement consistently predicts successful outcomes.
Generic pitches dramatically underperform.
First impressions set the trajectory of the interaction.
Skipping discovery significantly increases failure risk.
Ignoring customer signals leads to predictable loss.
Unacknowledged responses create immediate disengagement.
Trusted by
Compliance / Insurance
In partnership with Avoira we helped our client stay compliant with new FCA Consumer Duty in the UK.
“Xdroid slots into Consumer Duty in so many ways. It can capture, transcribe, analyse and score every communication…” — Sharon T
Automated Quality Management/ BPO
For a leading Insurance client in LATAM, the BPO delivered AI-Based Quality Monitoring as a Competitive Advantage
“With Xdroid’s AI-based quality monitoring, we’ve fundamentally changed how we approach compliance and performance at scale. The automation has not only increased our audit accuracy but has also empowered our QA teams to focus on agent development and strategic outcomes. It’s a game-changer for our contact center operations.” — Javier Lobos
Sales Conversion/ Conveyancing
VoiceAnalytics empowered our client’s agents and improved the effectiveness of their sales initiatives
“The Xdoid and Avoira team really helped us understand that what we’d come up with was too big and that we needed to prioritise and narrow down to specific statements or questions. We expected to see a five-percentage-point improvement year-on-year in the first three months of deploying Xdroid. In fact, we secured an eight-percentage-point increase in the first month. That’s massive!” — Rachel Burrows
Escalation Management/ E-commerce
VoiceAnalytics enabled our client to conduct root cause analysis of their escalations, identifying operational issues that caused customer dissatisfaction.
“Root cause analysis and drill-down analytics transform escalations from issues into insights. When organizations go beyond surface-level and deeply analyse customer interactions, they uncover systemic issues that drive dissatisfaction. Teams can act proactively, improve processes at scale, and turn customer service into a strategic advantage rather than a reactive cost.” — Gerry de Graaf
Real-Time Assistance/ BPO
The solution monitored the calls in real-time, provided in-call guidance when required, and automated post-call quality assurance.
“We have now implemented the ACC solution that is powered by Xdroid for a 4-digit number of agents, and we are thrilled about the feedback we get from our clients, Operational teams, and most importantly from our agents.” — Caroline Thomas, Capita
Built for teams taking their first step into speech analytics.
A fast, affordable way for growing CX teams and unlock insights from customer conversations.
Here’s what you can expect:
Start small. Grow fast. Scale when ready.
Instant Insights, Accelerated Actions, and Rapid Results.
Our strength goes beyond software.
AI that transforms your Interactions
into Business Insights
Empowering you with AI-driven solutions that unlock
Xdroid turns conversations into insights you can trust and act on.
Move from reactive firefighting to
proactive decision-making.
Don’t believe us? Claim a personalized business assessment
and learn what we can do for your business.
Early engagement consistently predicts successful outcomes.
Generic pitches dramatically underperform.
First impressions set the trajectory of the interaction.
Skipping discovery significantly increases failure risk.
Ignoring customer signals leads to predictable loss.
Unacknowledged responses create immediate disengagement.
Trusted by
Compliance / Insurance
In partnership with Avoira we helped our client stay compliant with new FCA Consumer Duty in the UK.
“Xdroid slots into Consumer Duty in so many ways. It can capture, transcribe, analyse and score every communication…” — Sharon T
Automated Quality Management/ BPO
For a leading Insurance client in LATAM, the BPO delivered AI-Based Quality Monitoring as a Competitive Advantage
“With Xdroid’s AI-based quality monitoring, we’ve fundamentally changed how we approach compliance and performance at scale. The automation has not only increased our audit accuracy but has also empowered our QA teams to focus on agent development and strategic outcomes. It’s a game-changer for our contact center operations.” — Javier Lobos
Sales Conversion/ Conveyancing
VoiceAnalytics empowered our client’s agents and improved the effectiveness of their sales initiatives
“The Xdoid and Avoira team really helped us understand that what we’d come up with was too big and that we needed to prioritise and narrow down to specific statements or questions. We expected to see a five-percentage-point improvement year-on-year in the first three months of deploying Xdroid. In fact, we secured an eight-percentage-point increase in the first month. That’s massive!” — Rachel Burrows
Escalation Management/ E-commerce
VoiceAnalytics enabled our client to conduct root cause analysis of their escalations, identifying operational issues that caused customer dissatisfaction.
“Root cause analysis and drill-down analytics transform escalations from issues into insights. When organizations go beyond surface-level and deeply analyse customer interactions, they uncover systemic issues that drive dissatisfaction. Teams can act proactively, improve processes at scale, and turn customer service into a strategic advantage rather than a reactive cost.” — Gerry de Graaf
Real-Time Assistance/ BPO
The solution monitored the calls in real-time, provided in-call guidance when required, and automated post-call quality assurance.
“We have now implemented the ACC solution that is powered by Xdroid for a 4-digit number of agents, and we are thrilled about the feedback we get from our clients, Operational teams, and most importantly from our agents.” — Caroline Thomas, Capita
Built for teams taking their first step into speech analytics.
A fast, affordable way for growing CX teams and unlock insights from customer conversations.
Here’s what you can expect:
Start small. Grow fast. Scale when ready.
Instant Insights, Accelerated Actions, and Rapid Results.
Our strength goes beyond software.