- Xdroid´s solutions can now directly obtain recordings from Genesys Cloud
- Integration first implemented with RDW in the Netherlands
Mechelen, 1st November 2021.
Speech analytics company Xdroid, headquartered in Mechelen, Belgium, and with R&D offices in Budapest, Hungary, has successfully integrated it’s Speech Analytics solution with Genesys Cloud. Genesys Cloud is one of the world’s leading cloud contact center platforms and allows to manage customer interactions on different types of communication channels. Through this integration, Xdroid Voice Analytics can directly obtain the voice recordings from the Genesys contact center solution for further processing. This will enable many companies to easily analyze their calls with Xdroid’s Speech Analytics and help them discover valuable insights to improve compliance, customer experience, and agent performance. Additional integrations are planned in the near future including Single-sign-on and the ability to access Xdroid through the Genesys user interface.
Managing Director of Xdroid International Gerry de Graaf says:
“Integrating with major contact centers and other applications is a key component of our product strategy. This is a good example of how we can provide a great customer experience through the interface that we have built with Genesys together with our partner Frontline Solutions.”
Together with Frontline Solutions, a supplier of customer-oriented, and innovative customer contact solutions in the Dutch market, Xdroid has implemented the integration for RDW in the Netherlands. RDW is the Dutch Vehicle Authority in the mobility chain and is responsible for tasks in the area of the licensing of vehicles and vehicle parts, supervision and enforcement, registration, information provision, and issuing documents. RDW’s contact center is the first customer to use the Xdroid-Genesys Cloud integration and adopted the solution at the beginning of this month for their 150 agents. Xdroid will help them get a clearer overview of the call reasons to spot areas of improvement.
Xdroid expects to announce more integrations in the near future to facilitate the adoption of Xdroid’s Speech Analytics technologies.
About Frontline Solutions
In today’s digital world, personal customer contact is more valuable than ever. Frontline Solutions sets the standard when it comes to accessibility and customer focus in the Benelux market. They translate customer contact challenges into scalable and flexible concepts and offer successful solutions that are implemented and managed. With approximately 30 employees, they support their leading clients, such as Enexis, Print Deal, and others.
Hans Reuver, Managing director, 088 – 2680 780 or firstname.lastname@example.org
Xdroid is an independent, privately-owned software development company. This enables them to respond to changes quickly. Xdroid’s Artificial Intelligence solution, based on deep expertise, provides actionable information that leads to measurable results for their customers. Analytics knowledge is the backbone of their development team. Years of experience developing high-tech software for contact centers of financial institutions, utility companies, telecom, and operators give them an incredible edge.
Selha Karabulut, Marketing Manager – email@example.com