AI that transforms your Interactions
into Business Insights
AI that transforms your Interactions into Business Insights
Subtitle here
Still not analysing 100% of
your customer interactions?
You’re missing out on key customer behaviour patterns and trends.
Some patterns only become visible when you analyze interactions at scale.
These are a few insights we have uncovered:
What drives Success
Acceptance when early engagement is present
Early engagement consistently predicts successful outcomes.
Acceptance when offers are tailored to customer behaviour
Generic pitches dramatically underperform.
Higher acceptance with a confident, professional opening
First impressions set the trajectory of the interaction.
What Puts Outcomes at Risk
Refusals come from calls with no discovery questions
Skipping discovery significantly increases failure risk.
Refusal rate when pitching continues after a clear rejection
Ignoring customer signals leads to predictable loss.
Of failed interactions, ignore customer input
Unacknowledged responses create immediate disengagement.
See clearly, Decide faster,
and Act with confidence.
Tap into the rich data resource of customer conversations with Xdroid.
Compliance / Insurance
Principal Insurance Saved millions in fines with Xdroid
In partnership with Avoira we helped our client stay compliant with new FCA Consumer Duty in the UK.
“Xdroid slots into Consumer Duty in so many ways. It can capture, transcribe, analyse and score every communication…” — Sharon T
Automated Quality Management/ BPO
Cat Technologies saved 50% Reduction in Audit Time per QA Analyst with Xdroid
For a leading Insurance client in LATAM, the BPO delivered AI-Based Quality Monitoring as a Competitive Advantage
“With Xdroid’s AI-based quality monitoring, we’ve fundamentally changed how we approach compliance and performance at scale. The automation has not only increased our audit accuracy but has also empowered our QA teams to focus on agent development and strategic outcomes. It’s a game-changer for our contact center operations.” — Javier Lobos
Sales Conversion/ Conveyancing
Simplify Boosted Sales Conversion by 8% with Xdroid
VoiceAnalytics empowered our client’s agents and improved the effectiveness of their sales initiatives
“The Xdoid and Avoira team really helped us understand that what we’d come up with was too big and that we needed to prioritise and narrow down to specific statements or questions. We expected to see a five-percentage-point improvement year-on-year in the first three months of deploying Xdroid. In fact, we secured an eight-percentage-point increase in the first month. That’s massive!” — Rachel Burrows
Escalation Management/ E-commerce
E-commerce website identified that 86% of their escalations were due to process issues
VoiceAnalytics enabled our client to conduct root cause analysis of their escalations, identifying operational issues that caused customer dissatisfaction.
“Root cause analysis and drill-down analytics transform escalations from issues into insights. When organizations go beyond surface-level and deeply analyse customer interactions, they uncover systemic issues that drive dissatisfaction. Teams can act proactively, improve processes at scale, and turn customer service into a strategic advantage rather than a reactive cost.” — Gerry de Graaf
Real-Time Assistance/ BPO
Capita improved KPI adherence by 25% with Xdroid
The solution monitored the calls in real-time, provided in-call guidance when required, and automated post-call quality assurance.
“We have now implemented the ACC solution that is powered by Xdroid for a 4-digit number of agents, and we are thrilled about the feedback we get from our clients, Operational teams, and most importantly from our agents.” — Caroline Thomas, Capita
Customer
Data and Input
Analytics
Layer
Generative AI
Layer
Business Intelligence
Layer
Just starting your business journey? Explore Xdroid Insights.
Built for teams taking their first step into speech analytics.
A fast, affordable way for growing CX teams and unlock insights from customer conversations.
Here’s what you can expect:
- Immediate deployment, easy to use
- Essential analytics for your CX teams
- Designed to scale as your business grows
Start small. Grow fast. Scale when ready.
Instant Insights, Accelerated Actions, and Rapid Results.
Why Choose Xdroid?
Our strength goes beyond software.
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