Communicate better; measure your customers voice
In many organizations, the contact center is the prime, if not the only, point of entry for customers.
Therefore measuring the voice of the customer right where the interaction starts will deliver organizations powerful data to help improve their Customer Experience.
Xdroid Voice and Emotion Analytics measure 100% of the conversations. Our predictive analytics combines this data with your companies’ CSAT, NPS, or CRM data to predict customer behavior, in cases where you did not get any feedback from the customer.
Xdroid Voice & Emotion Analytics
(PS we do text analytics too!)