Communicate better; measure your customer’s voice.
In many organizations, the contact center is the prime, if not the only, point of entry for customers.
Therefore, measuring the customer’s voice right where the interaction starts will deliver organizations powerful data to help improve their Customer Experience.
Xdroid Voice and Emotion Analytics measure 100% of the conversations. Our predictive analytics combines this data with your companies’ CSAT, NPS, or CRM data to predict customer behavior in cases where you did not get any feedback from the customer.