Articles
Analyzing the Now with Real-Time Speech Analytics: A Case Study
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
Rachel
September 6, 2023
Articles
Why the Public Sector Needs Speech Analytics
The public sector and the emergency service industry deeply impact customers. In some form or the
Rachel
April 14, 2023
Articles
How to be Compliant with the new FCA Customer Duty
In the third quarter of 2022 alone, a total of 108.9 million accounts were breached (Source:
Rachel
March 14, 2023
Customer Success
How to Manage Escalations with Speech Analytics
The Importance of Customer Service for the E-commerce and Retail Industry In the last five to
Rachel
November 28, 2022
Customer Success
How Speech Analytics can improve FCR
35% of calls prove to be repetitive The ultimate goal of any inbound call centre is
Rachel
October 26, 2022
