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Customer Success

Raising Call Quality with AI-Driven Interaction Analytics

About Thomas Böke Vertriebswege At Thomas Böke Vertriebswege, quality assurance has always been a vital part

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Rachel February 10, 2026
Customer Success

Driving Performance and Quality for LATAM’s Telecommunications

Driving Performance and Quality at Scale for LATAM’s Telecommunications  CAT Technologies Argentina & Xdroid | AI-Based

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Rachel December 5, 2025
Customer Success

Case Study: Automating Quality Monitoring by a BPO for the Insurance

Xdroid & CAT Technologies | AI-Based Quality Monitoring with Xdroid IQ Abstract In collaboration with LATAM’s

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Rachel October 14, 2025
Articles

A CX Leader’s Guide to CX Transformation with Interaction Analytics

A CX Leader’s Guide to CX Transformation with Interaction Analytics How AI and Analytics Are Reshaping

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Rachel September 1, 2025
RDW transforms Citizen Services with Xdroid
Customer Success

RDW Transforms Citizen Services with Xdroid’s AQM

Executive Summary RDW, the Dutch vehicle authority, partnered with Xdroid and Frontline Solutions to improve their

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Rachel January 9, 2025
How Simplify Boosted Sales Conversion by 8% with Xdroid
Articles

How Simplify Boosted Sales Conversion by 8% with Xdroid

The Client Simplify is the UK’s leading independent conveyancing and property services group. Through its relationships

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Rachel November 7, 2024
Customer Success

Enhancing Customer Service, Transforming Lives: UK’s LBBD Adopts Xdroid

Elevating Customer Service with Xdroid’s VoiceAnalytics Abstract The London Borough of Barking & Dagenham (LBBD) council,

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Rachel July 30, 2024
Customer Success

“Speech Analytics Enhances Deep Understanding of the Customer”

Are you familiar with the benefits of speech analytics? Today, Xdroid’s newest addition Dácil Borges,  Global

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Rachel February 19, 2024
Customer Success

How the NPS Prediction Model can improve Customer Satisfaction

Net Promoter Score (NPS) is a measure of customer loyalty and serves as an indicator of

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Rachel November 6, 2023
Articles

Analyzing the Now with Real-Time Speech Analytics: A Case Study

The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for 96% of

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Rachel September 11, 2023

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