Becoming customer centric is one of Aegon’s strategic objectives. To better understand customers and to offer superior service to them, Aegon Hungary’s has chosen to use VoiceAnalytics to assess [...]
Besides showing real-time analytics while the calls are happening, VoiceAnalytics also provides near real-time analysis results once a call recording has been uploaded to the system. The time [...]
There is a high demand on the market to implement a service capable of detecting the true emotional state of a caller. Xdroid’s VoiceAnalytics service which uses unique, content-independent [...]
Xdroid reshaping the Customer Interaction Management Landscape in speech and conversation analytics. Read the 2018 Customer Interaction Management Landscape Part1 and Part2.