
Analyzing the Now with Real-Time Speech Analytics: A Case Study
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
How to manage high call volumes One of the main problems call centres face is the
The public sector and the emergency service industry deeply impact customers. In some form or the
In the third quarter of 2022 alone, a total of 108.9 million accounts were breached (Source:
9 out of 10 customers say that their purchase decisions are influenced by the online reviews
A customer’s bad experience is never an isolated incident. CX mistakes could leave a lasting impression
Contact Centers are organizations made up of people who work closely with technological tools to manage
No need to sacrifice customer experience to gain on contact center efficiency. Leveling them up is
Gartner’s estimate that 89% of companies compete primarily on Customer Experience (CX) highlights the importance of
Silence periods can have many functions in a conversation. However, usually, they are unpleasant, sometimes even
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