Articles
Analyzing the Now with Real-Time Speech Analytics: A Case Study
The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for
Rachel
September 6, 2023
Articles
3 Steps to manage high call volumes
How to manage high call volumes One of the main problems call centres face is the
Rachel
August 14, 2023
Articles
Why the Public Sector Needs Speech Analytics
The public sector and the emergency service industry deeply impact customers. In some form or the
Rachel
April 14, 2023
Articles
How to be Compliant with the new FCA Customer Duty
In the third quarter of 2022 alone, a total of 108.9 million accounts were breached (Source:
Rachel
March 14, 2023
Articles
How to maintain Good Customer Reviews
9 out of 10 customers say that their purchase decisions are influenced by the online reviews
Rachel
February 8, 2023
Articles
5 CX Mistakes to Avoid
A customer’s bad experience is never an isolated incident. CX mistakes could leave a lasting impression
Rachel
December 27, 2022
Articles
Contact Centers in the Data Era
Contact Centers are organizations made up of people who work closely with technological tools to manage
Vittorio
February 23, 2022
Articles
Balancing customer experience and contact center efficiency
No need to sacrifice customer experience to gain on contact center efficiency. Leveling them up is
Selha
June 28, 2021
Articles
VoiceAnalytics a 3-stage rocket
Gartner’s estimate that 89% of companies compete primarily on Customer Experience (CX) highlights the importance of
willeke
May 6, 2020
Articles
Why reduction of silence periods is a goal
Silence periods can have many functions in a conversation. However, usually, they are unpleasant, sometimes even
willeke
August 2, 2019
