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Articles

The Power of Xdroid’s Custom Dashboard: From Data to Insights

In today’s data-driven business environment, leveraging the right data visualisation tools is key to making informed

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Rachel May 13, 2025
Articles

Navigating Market Volatility: Decoding Consumer Behaviour with Interaction Analytics

The Market sees highs, lows, plateaus, corrections, etc. It’s the way of the world. Each time

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Rachel April 15, 2025
The Future of Customer Experience: AI and Analytics in Action at Contact Center
Articles

The Future of CX: AI and Analytics in Action at Contact Centers

Redefining the Role of Contact Centers for CX Contact centers are rapidly evolving. What was once

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Rachel February 18, 2025
How Xdrodi IQ Enhances Customer Support During The Christmas Rush
Articles

How Xdroid IQ Enhances Customer Support for Christmas

The holiday season is here, and with it comes the annual rush and demand for customer

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Rachel December 11, 2024
Woman shopping during Black Friday
Articles

5 Ways Xdroid Ensures Black Friday Customer Success

As Black Friday approaches, businesses need a clear strategy to capture the surge in customer interactions.

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Rachel November 27, 2024
How Simplify Boosted Sales Conversion by 8% with Xdroid
Articles

How Simplify Boosted Sales Conversion by 8% with Xdroid

The Client Simplify is the UK’s leading independent conveyancing and property services group. Through its relationships

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Rachel November 7, 2024
Articles

10 Crucial Mistakes to Avoid in Customer Service

The competitive landscape today calls for nothing short of excellent customer service. It is more crucial

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Rachel July 2, 2024
Articles

Decoding Tomorrow: Upcoming Trends in Speech Analytics

In this fast-paced realm of speech analytics, let’s take a closer look at the upcoming trends

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Rachel April 3, 2024
Articles

Analyzing the Now with Real-Time Speech Analytics: A Case Study

The need for Real-Time Speech Analytics According to Forbes, customer service interactions influence brand loyalty for 96% of

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Rachel September 11, 2023
Articles

Agent Training and Development with Speech Analytics

Call centers are the backbone of many industries, providing customer service and support to millions of

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Rachel August 14, 2023

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