Text Analytics is out now

We have added powerful text analytics functionality to our AI-driven automated speech and true emotion analytics contact center solution. This enables sophisticated analysis of emails, chats, [...]

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Articles

Why reduction of silence periods is a goal and reduction of the Average Handling Time is not.

Why reduction of silence periods is a goal and reduction of the Average Handling Time is not.

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Identify PCI compliance breaches with advanced VoiceAnalytics

Identify PCI compliance breaches with advanced VoiceAnalytics

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