How True Emotion Analytics work

  More and more, contact centers need to analyze the sentiment of the interaction between the customer and the contact center agents to get an indication of a customer’s potential future [...]

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Articles

Why reduction of silence periods is a goal and reduction of the Average Handling Time is not.

Why reduction of silence periods is a goal and reduction of the Average Handling Time is not.

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Identify PCI compliance breaches with advanced VoiceAnalytics

Identify PCI compliance breaches with advanced VoiceAnalytics

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