Best value-added services that every contact center should implement

There is a high demand on the market to implement a service capable of detecting the true emotional state of a caller. Xdroid’s VoiceAnalytics service which uses unique, content-independent algorithms to detect displeased, uncertain, disappointed and happy emotions which play a key role in customer experience. It can improve contact centre performance by reducing average handle time and call volumes using statistical information on different levels (single call, operator and call centre). Read the article here!

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