for call centers
Automated performance management for call centers.
Improve customer experience. Lower costs. At the same time.
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Call center services
Consultancy services will increase your Call Center efficiency and optimize business processes.Learn more
VoiceAnalytics is a cloud-based speech analytics solution for call centres.
It contributes to call centre performance management by providing objective, consistent and valuable information about each call.
The software automatically processes 100% of customer interactions and detects different emotions and speech, music and void periods.
This solution helps to improve customer satisfaction by detecting the displeased, uncertain, disappointed or happy parts of the conversations. It provides statistics that can reveal opportunities to streamline processes, eliminate unnecessary on-hold or void times resulting in lower average call times, better performance and more satisfied customers.Request a demo