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Services
Professional IT development, operation, support, HR and project management.
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Innovative products
Cloud-based, big data predictive analytics, and speech and data analytics.
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R&D
Advanced research and development services in the field of artificial intelligence and machine learning.
VoiceAnalytics
VoiceAnalytics is a cloud-based speech analytics solution for call centres.
It contributes to call centre performance management by providing objective, consistent and valuable information about each call.
The software automatically processes 100% of customer interactions and detects different emotions and speech, music and void periods.
This solution helps to improve customer satisfaction by detecting the displeased, uncertain, disappointed or happy parts of the conversations. It provides statistics that can reveal opportunities to streamline processes, eliminate unnecessary on-hold or void times resulting in lower average call times, better performance and more satisfied customers.
